US41107 Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact
- As the Security Shift Lead, you will report directly to the Manager, Security & Incident Management
- This is a 2nd shift role; Monday- Friday, 4pm- 12am
- You will oversee a designated team of non-exempts to meet departmental, service, financial, productivity, and quality goals.
- You will develop goals with direct reports and provide appropriate coaching on an ongoing basis.
- You will become a functional expert in the operation supervised. This includes understanding how to operate all security systems, life safety/fire alarm systems and all software programs.
- Resolve department and customer issues. Communicate issues/resolution to your staff.
- Complete administrative tasks – ensure all PANs, and corrective actions are consistent and accurate. Process all paperwork and follow-up.
What You Bring
- High School diploma /GED
- 2+ years supervisory experience
- Demonstrate customer service, focus on security, responsiveness, verbal, and written communications.
- Have a basic understanding of security principles to deliver the expected level of service to team members, guests, and vendors.
- Process rapid problem resolution and escalation around a crisis or serious physical security incident or emergency situations.
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