Dining Reservations Agent

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for the proper recording and cashiering of dining checks and tips at The Circular at The Hotel Hershey, as well as making dining reservations for all dining outlets located at The Hotel Hershey.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Pricing checks accurately, according to guest consumption, meal plans, and sales package agreements*

• Communicating with front desk and using computer system to correctly bill guests*

• Recording tips and total earnings for employees and pay accordingly*

• Cashiering checks in a timely manner, including counting money and handling change correctly;*

• Explaining guest questions and discrepancies to wait staff; completing and balancing paperwork at the end of the shift, including determining deposit amount and safeguarding money*

• Obtaining approval on credit cards used to pay bills*

• Maintaining and ordering necessary supplies and money banks; and other duties as may be assigned.*

• Answering phones in a timely manner*

• Making dining reservations for The Circular, Trevi 5, and Harvest through Opentable*

• Booking and charging of special events held at the Hotel Hershey*

• A complete knowledge of menu and all related menu item*

• A complete knowledge of the room service process to be able to direct the guest and answer any questions; an ability to complete fundamental mathematics*

• Ability to function with the Point of Service System*

• Ability to handle guest concerns and questions in a thorough and professional manner*

• The position is also responsible to complete other duties as assigned by management*

• Perform other duties as assigned

Qualifications:

• Must be at least 18 years of age or older

Knowledge, Skills, and Abilities:

• Must be able to work at least 16 hours per week.

• At least six months of previous cashiering experience helpful.

• Must have excellent math skills in order to handle transactions accurately and efficiently.

• Ability to use computer system.

• Ability to multi task.

• Must have good organizational skills.

Job Demands:

• Shifts will vary according to operational needs, but will include flexible breakfast, lunch and dinner shifts; weekends and holidays included.

• Physical requirements include sitting (up to 100% of shift) and ability to see at close distances.

• Varied Shifts; weekends and holidays required.

• Must be able to work in a safe and professional manner.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer