Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As a Remarketing Asset Manager supporting both Volvo and Mack truck brands, you will play a crucial role in enhancing our brand loyalty by providing outstanding customer experience during the truck return process. You will ensure top-quality used trucks return to the secondary market through our meticulous inspection process and manage the portfolio of trucks scheduled to return from leases and other contracts.
Who are you?
- Core Responsibilities:
- Coordinate inspections with customers and dealers.
- Review trade term inspections and communicate deficiencies to customers.
- Develop and maintain strong working relationships with truck inspectors and customers.
- Train and communicate the return process to customers and dealers.
- Review and execute customer return contracts.
- Maintain proper record-keeping for repair claim actions.
- Handle trade term issues with dealers and fleets upon request.
- Coordinate the inbound asset stocking process.
- Manage the customer survey tool.
- Update the used truck portfolio and develop reports for incoming inventory.
- Occasionally travel to visit customers and dealers.
- Critical Competencies:
- Customer Focus: Dedicated to providing exceptional customer experience.
- Priority Setting: Expedites the return process and manages FIFO.
- Self-development: Continuously improving skills and knowledge.
- Conflict Management: Effectively addresses trade term issues with customers.
- Negotiation Skills: Reaches resolutions without damaging relationships.
- Work Independently: Capable of working without constant interaction.
- Minimum Education and Experience:
- College or technical school degree or equivalent experience
- Minimum of 2 years’ experience in heavy-duty trucks, and preferably experience in used trucks sales or general truck support (i.e. service)
- Mechanical Knowledge: Expertise in class 8 trucks is a plus
What’s in it for you?
We are pleased to offer a solid package of compensation and benefits. You will enjoy:
Ready for the next move?
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.
Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.