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Truancy Advisor

Commonwealth Charter Academy | PA

Posted Date 1/16/2025
Description Position Description
Truancy Advisor

Position Summary: The Truancy Advisor, is based at one of our Family Service Centers located in Pennsylvania, and will support the CCA Truancy team in daily operations. Success in this role requires demonstrating CCA's values, adhering to standards, and maintaining professionalism at all times.

Key Responsibilities During the School Year:
  • Provide customer service via the truancy phone line.
  • Manage the Truancy email inbox and respond to stakeholders.
  • Prepare outbound mail for CYS referrals and letters to school districts with withdrawn learners who have not yet re-enrolled.
  • Backup contact for school districts, county nonprofits, and court officials who have questions about truancy matters.
  • Update Children and Youth Services (CYS) and magistrate tracking forms.
  • Support incoming CYS requests.
  • Maintain the School Attendance Improvement Conference calendar.
  • Monitor Jira workflows for learners who may not have moved to the next step.
  • Research jurisdictions and methods for filing truancy citations.
  • Monitor truancy reports/data and escalate issues.
  • Collaborate with other CCA Departments, including Student Services and Special Education, to streamline processes and provide truancy support.

Key Responsibilities Over the Summer:
  • Review and update all magistrate and county Children and Youth Services contact information.
  • Assist with updating the truancy standard operating procedures.
  • Contact families who have not responded with their Intent to Return.
  • Contact families who have a history of truancy and remind them of attendance expectations.
  • Continuing to follow-up with the families and school districts of withdrawn learners who have not re-enrolled in another LEA.

Competencies:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in technology.
  • Flexibility and adaptability.
  • Proven ability to thrive in a fast-paced environment.

Work Environment:
  • Professional office setting.
  • Regular use of standard office equipment (computers, phones, photocopiers, e-fax).

Physical Demands

This is largely a sedentary role. Requires the ability to lift, squat, sit, bend or stand as necessary. Ability to travel to other sites/locations as needed.

Position Type
  • Full-time
  • Non-Exempt
  • Hourly

Travel
  • Limited travel may be required for this position
Required Education and Experience
  • 2 years of relevant work experience
Preferred Education and Experience
  • 3 years of relevant work experience
  • High School Diploma
  • Familiarity with cyber education.
  • Bi-lingual
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Commonwealth Charter Academy is an equal opportunity employment, educational and service organization.



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