Guest Relations Agent

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

As a Guest Relations Agent, you will assist our guests with whatever they may need while visiting to help make their experience Hersheypark Happy! Guest Relations Agents may work at any of our four locations both inside and outside of the Park. Throughout the day, a Guest Relations Agent may sell tickets and add-ons, locate information and answer guest questions, assist guests with redeeming items, help guests register for Park programs, utilize de-escalation and conflict resolution skills, troubleshoot, problem-solve, and more.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Provide exceptional customer service by building rapport and making genuine connections with the guests*

• Sell various Park admission ticket options, season passes, and add-on items*

• Upsell Park programs and track inventory items*

• Listen to guest concerns and provide an appropriate response*

• Assist guests in enrollment in our Ride Accessibility Program*

• Assist at any Guest Experience Department position. Positions include Ticketing & Admissions, Arrival Attendant (Front Gate), and various support positions at Hersheypark*

• Adhere to operational standards for the Guest Experience Department*

• Assist in other areas of the Guest Experience Department as needed, including the Front Gate

• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older on the date of applying

Knowledge, Skills, and Abilities:

• Must have the ability to effectively communicate verbally,

• Must have strong conflict-resolution/problem solving skills

• Must have strong written communication skills and be detailed oriented

• Must be friendly, upbeat, work well with other employees, and be able to interact with our guests in a fast-paced environment

• Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines

• Must have the ability to safeguard confidential information

Job Demands:

• Must be able to work flexible hours, including mornings, evenings, weekends and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day

• Regular inside work is required, but also includes outside work in various weather conditions including exposure to heat, cold, rain, snow, and other inclement weather

• Physical requirements include sitting for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance

• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer