Veterans Service Representative

Veterans Benefits Administration | Pittsburgh, PA

Posted Date 2/14/2020
Description This position is established at the GS-5 and GS7, rather than the full performance level for recruitment and training purposes. It is targeted to the Veteran Service Representative (VSR), GS-0996-10. The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.

Specifically, the VSR will:
- Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship.
- Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries.
- Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process.
- May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs.
- Prepare and release correspondence for use by other federal, state and local agencies.
- Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level, but depends on the selectee's demonstration of the ability to perform the duties of the higher grade to the satisfaction of the supervisor and the availability of ceiling, funding, and enough work to support the targeted position. Grade progression for the VSR is GS-5/7/9/10.

Work Schedule: Monday-Friday 8:00 am-4:30 pm
Compressed/Flexible: May Be Available
Telework: May Be Available
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative; GS-5 42109A, GS-7 37300A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/06/2020.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-05 position you must have served 52 weeks at the GS-03 or GS-04 non-temporary position.
For a GS-07 position you must have served 52 weeks at the GS-05.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

You may qualify based on your experience and/or education as described below:

General Experience:
To qualify for GS-05: You must have three (3) years of general experience, one (1) year of which was equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.

General experience is defined as the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; ability to plan and organize work; and/or the ability to communicate effectively both orally and in writing.

Specialized Experience:
To qualify for GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Specialized experience is defined as interpretation or application of laws, regulations, or procedures to analyze evidence to make determinations and research routine issues to resolve discrepancies.
Examples of experience include, but are not limited to:
  • Technical assignments related to claims or benefits processing or eligibility determinations.
  • Quality assurance or auditor functions
  • Compiling income and legal documentation to determine basic eligibility for benefits or programs.
  • Claims processing for: A state or federal agency, Insurance company, Worker's Compensation, Disability Retirement or Pension Program.
  • Human Resource positions which involved determining employment qualifications, job classification, or determining eligibility for benefits.
  • Positions involved in assisting veterans with claims applications

    Education: Applicants may substitute education for the required experience.
  • GS-05: 4-Year course of study leading to a bachelor's degree.
  • GS-07: Successfully completed one (1) full year of graduate level education or a Bachelor's degree with Superior Academic Achievement (3.0 GPA or higher) Superior Academic Achievement (SAA) is based on: 1) class standing, 2) grade point average or 3) honor society membership. For more information on calculating SAA please visit

    Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. (When crediting education that requires specific course work, prorate the number of hours of related courses required as a proportion of the total education to be used.)

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

    Physical Requirements: Work is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files from one desk to another or for returning to storage.

    For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://

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