Case Processor (Office Automation)

Internal Revenue Service | Philadelphia, PA

Posted Date 2/14/2020

 The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

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WHAT DOES A CASE PROCESSOR DO? As a Case Processor you will be responsible for providing clerical and technical assistance to the manager and staff in the preparation and execution of documents for the Independent Office of Appeals. In this role, you will be involved in researching specific issues, gathering and verifying pertinent facts and report on your findings to the Shared Administrative Support Organization.

WHAT IS THE APPEALS DIVISION? Independent by statute, staffed by highly trained professionals who provide mediation for any taxpayer contesting IRS compliance actions. Appeals is the last opportunity for the IRS and a taxpayer to resolve disputes prior to litigation, and ensures that all taxpayers can receive an impartial review of their tax case.

As an Case Processor you will:

  • Support multiple offices and teams consisting of professional and technical employees both remotely and onsite
  • Retrieve from automated systems a variety of reports/technical material including forms, correspondence, supporting statements, and documents that contain legal, technical, or procedural language pertaining to the administration of the revenue laws.
  • Prepare transmittals, boxes and ships case files and other business documents.
  • Receive and control mail and suspense items, routing them directly to the appropriate person or office for action.
  • Perform administrative and case processing functions including filing, photocopying, faxing, shredding, typing, scanning of documents, and uploading case information.
  • Schedule conferences and meetings, assemble background material, prepare notes regarding topics discussed or to be discussed. Prepare, finalize and distribute summary minutes of meetings as requested.
  • Perform a variety of receptionist and customer service functions, resolving routine and non-routine issues by receiving telephone calls and visitors, answering questions or directing the caller or visitor to the appropriate person or office.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

You must meet the following requirements by the closing date of this announcement:

GS-6 LEVEL: You must have one (1) year of specialized experience at the level of difficulty and responsibility equivalent to GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience with using computer programs, guidelines and/or procedures to provide effective administrative assistance (i.e., mail duties, shipping etc.) to managers and technical employees; experience with written and oral communications to communicate with others sufficiently to meet and deal effectively with employees, management, and others to accomplish program assignment(s). In an office setting, experience with filing, photocopying, faxing, shredding, typing, scanning of documents, and/or uploading customer information into an internal system.

- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

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