Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
The Merchandising Admin must multi-task and prioritize effectively while executing various tasks to support the administrative needs of the Merchandising Buying Office and/or to create items or add product information for qvc.com or hsn.com. Interacts with other teams to respond to time-sensitive requests, ensures accuracy and completeness of data, and communicates issues as they arise. Maintains and develops efficient and accurate reporting for team.
Responsible for educating other teams (including Vendors) to ensure future requests are received with clear and accurate information. This role is hybrid and you can expect to be in the office two days a week to support critical business needs. While we currently work from home today we anticipate going back into the office soon with a hybrid work model.
This position is a hybrid role based out of West Chester, PA.
Your Impact
- Work cross functionally with various departments (ex. Legal, Quality Assurance, Retail Pricing, Planning and E-Commerce) to submit & follow up on all required information and needs of the assigned Buying Office
- Understands and uses internal systems to add customer-facing information to items for sale on QVC/HSN or qvc.com/hsn.com. Adds additional information as needed. Ensure items are created in a timely and accurate manner and creates Purchase Orders at the direction of the Buyer 1, Buyer 2 or Sr. Buyer
- Uses independent judgment to add legal and other required information to QVC/HSN product records. Acts as a spokesperson for the process and thoroughly understand Excel and internal systems required to perform these tasks
- Supports full team in developing and evolving processes to ensure that department spreadsheets are maintained and accurate
- Runs reports and queries including but not limited to ensuring required product metadata is attached to the product record
- Receives and independently responds to correspondence from internal and external stakeholders. Oversees intake mailboxes as needed by the Buying Office
- Ability to be a floating resource between Buying Offices on an ‘as needed’ basis
- Communicates and follows up on business-critical information daily with merchandising, legal, digital operations, and other departments across QVC/HSN. Updates partners on issues that arise
- Creates and maintains documentation on training and work processes
- Acts as administrative support as needed
- Collaborates with different business units to share best practices and procedures
What You Bring
- Retail or related experience
- Excellent knowledge of PC and network systems including: Outlook, Word, Excel, Power Point and SharePoint
- Ability to prioritize and exhibit strong time management skills
- Aptitude for executing detailed information quickly and with accuracy
- High levels of focus, flexibility and organization
- Good decision-making in a fast-paced, constantly changing Multi-Platform environment including E-Commerce and Video Commerce
- Ability to work with minimal supervision including partial time in a Work from Home environment
- Flexible to accommodate changing demands of a global, 24-7 Video and e-commerce environment
- Pro-active, diplomatic communication style, raising concerns and suggestions as needed
- Composure and focus on detail in a fast-paced environment
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.