Post University is seeking a Graduate Student Success Advisor (Remote) to join our team.
WHY POST?
Post University is a legendary, dynamic, growth-oriented organization of passionate, diverse professionals united in pursuit of life-changing service to countless students. Our “Make It Personal” mission is the driving tenet that shapes all aspects of how we treat students and each other. The Post University’s success story is well positioned to be second to none.
For more than 130 years, Post has focused on student success, with thousands of students in online, main campus, undergraduate, and graduate programs. We continuously seek unique talents to lead us in serving our students and each other. Our team boasts diverse backgrounds and expertise, enriching our decision-making with multiple perspectives. Post University currently offers the opportunity to work remotely in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and District of Columbia.
JOB SUMMARY:
The Graduate Student Success Advisor (SSA) is a critical member of Post University’s academic success and retention efforts for both online ADP students. The Grad SSA provides a consistent point of contact to a student from when the student gets enrolled in classes at the University to graduation. This person proactively builds a trusting and supportive relationship with new students at the beginning of a student’s studies and carries that relationship through to graduation. Through counseling and positive coaching, the Grad SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals. The Grad SSA is both a champion for student success and the University brand.
Remote Work Requirements:
- This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Test your speed at www.speedtest.net (select Boston, MA–Comcast).
- Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.
ESSENTIAL FUNCTIONS
- Proactively develop and maintain a positive and supportive relationship with students that welcomes them to our learning community, creates bonds with the University, and ensures that students have a consistent student service resource.
- Communicate directly, effectively, and often with all assigned students to keep them connected with us, informed, and engage in an open conversation through to graduation.
- Leverage University technology systems to enhance relationships with students.
- Communicate positively and effectively with students by phone
- Respond promptly to student questions and requests (typically on the same day) by telephone, email, and text.
- Advocate student needs across all departments of the University; Actively and independently own and manage your student caseload.
- Use University systems to track and assess how your assigned students’ progress towards graduation/completing their program and regularly report these metrics to management.
- Analyze student data from internal systems and external sources to create information that your team and management can use to improve the student experience and the services we provide
- Proactively and creatively work independently and as a Student Success Advisor team member to identify barriers to students’ academic success and develop solutions that improve retention.
- Introduce and train students on university systems (e.g., Student Portal, Blackboard, and Registration).
- Accurately communicate and support University academic and University policies.
- Provides students with guidance related to academic progress, course selection, degree selection, and work/life/study issues.
- Coaches and offers counsel to students on strategies for success, overcoming hurdles/objections, and productive interactions with the university.
- Perform other related duties as assigned.
MINIMUM QUALIFICATIONS & COMPETENCIES
To perform this job successfully, an individual must perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodation may enable individuals with disabilities to perform essential functions.
- A bachelor’s degree is required, and a master’s degree is a plus.
- Engaging and dynamic phone presence with excellent email communication skills; clear and concise writing ability is a must.
- Self-starter – shows initiative and demonstrates the ability to work independently and as a team member to achieve organizational goals.
- Energetic and goal-oriented with a strong interest in working in a fast-paced environment that requires multi-tasking
- Dedicated to student success, urgent-driven, and responsive to students and colleagues.
- Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM, Microsoft Office Products, etc.
- Excellent organization skills and ability to keep consistent contact with student caseload/
- Ability to connect and develop relationships with adult students
- Accountable: holds themselves and colleagues to high ethical standards.
- Creates a positive culture and environment through attitude and behavior.
- Ability to work evenings and weekends preferred.
As a member of our Post University team, the individual will share in a 135-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.
Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.
Disclaimer: This opportunity may be withdrawn and/or amended.
Post University is an equal opportunity employer.
At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.
Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.
800 Country Club Road
P.O. Box 2540
Waterbury, CT 06723
Request Info
© 2025 Post University. Privacy Policy | Terms & Conditions | Site Map