This position is located in the Field Service, Railroad Retirement Board. The incumbent will be responsible for providing a full-range of client services regarding benefits available under the various programs administered by the RRB.
This job announcement may be used to fill one or more vacancies.
WHERE CAN I FIND OUT MORE ABOUT THE PATHWAYS PROGRAM? For additional information regarding the Pathways Program, please refer to the following website: Students & Recent Graduates
The RRB Recent Graduates Program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs. Successful applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career-conditional or term appointment. All conversion requirements will be identified in the Participant Agreement. Program requirements include but are not limited to:
- Successful completion of at least 1-year of continuous service
- Completion of at least 40 hours of interactive training
- Demonstration of successful job performance
- Meet the qualification standards for the position to which the Recent Graduate may be converted
- Conversion to the competitive service is not implied nor guaranteed.
As a Pathways Recent Graduates Claims Representative, you will:
Minimum Qualifications for GS-05:
- Provide a full-range of client services regarding benefits available under the various programs administered by the RRB.
- Handle calls from the Nationwide Toll-Free Service which may originate from any area within the network or from another network--this comprises of about 65% of the position.
- Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
- Develop evidence necessary under appropriate program regulations. Examine evidence and evaluate its validity and acceptability.
- Adjudicate claims for benefits and make entitlement decisions. Compute and award payment of benefits.
- Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by RRB headquarters or an RRB district office. Answer questions and provide guidance on other programs such as Medicare, taxation of benefits, Social Security entitlement and impact on RRB benefits, etc.
- Maintain contacts with other Federal, state and local governmental agencies, private agencies and organizations, officials and employees of carriers and labor organizations, etc., to assist clients in obtaining all services appropriate to their individual circumstance.
- Code and release claims for unemployment and sickness insurance. Conduct unemployment interviews and make job referrals.
- Perform some out-of-office work in the local area; substitute, when required, for higher graded employees in out-of-area travel.
For Grade GS-05:
A. Three years of progressively responsible general experience, one year of which was equivalent to the GS-04 level, that demonstrates the ability to (1) analyze problems to identify significant factors, gather pertinent data, and recognize solutions; (2) plan and organize work; and (3) communicate effectively orally and in writing. Such experience may have been gained in administrative, professional, technical, investigative, or other responsible work; OR
B. Successful completion of a full 4-year course of study in any field, leading to a bachelor's degree from an accredited college or university; OR
C. A combination of education and experience as listed above.
Ability to read and fluently speak Spanish is desirable, but this information will not be used in ranking candidates.
In addition to the above, you must have, within the previous 2 years*, completed all educational requirements for a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; or intended graduation is no more than 9 months from date of application.
*Veterans who, due to a military service obligation, were precluded from applying to a Recent Graduates Program during any portion of the 2 year eligibility period may have their eligibility period extended so that they receive the full 2 years of eligibility. The remaining 2-year eligibility period will begin upon his or her release or discharge from active duty. The veteran's eligibility period may not extend beyond 6 years from the date of completion of all requirements of an academic course of study.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Only experience and education obtained by the closing date of this announcement will be considered.
THE POSITION(S) WILL BE FILLED AT THE GRADE GS-05 LEVEL ONLY. THE SELECTED CANDIDATE(S) MAY ATTEND A TWO TO THREE WEEK FORMAL TRAINING PROGRAM IN CHICAGO, ILLINOIS.
THE SELECTED CANDIDATE(S) WILL SERVE UNDER THE FORMAL CLAIMS REPRESENTATIVE TRAINING AGREEMENT AND WILL BE PROMOTED TO THE GS-07 LEVEL IN SIX MONTHS IF THE INDIVIDUAL(S) MEETS ALL REQUIREMENTS FOR PROMOTION UNDER THE TRAINING AGREEMENT. THE CANDIDATE(S) WILL BE PROMOTED INTO SUCCESSIVE GRADE LEVELS AFTER MEETING QUALIFICATION AND TIME-IN-GRADE REQUIREMENTS.