Section: Safe2Say Something Program/Criminal Law Division
Class: Investigative Analyst I
Location: Harrisburg
Telework: This position will report to the headquartered location a minimum of 2 days per week. You may have the opportunity to telework the remainder of the week, if desired and based on business need.
Position Type: Full-time, Non-civil service, Union
Work Hours: Rotating shifts, including weekends and holidays (37.5 hrs/week)
Salary Range: Pay Range 5: $44,890
Basic Function
The focus of the Safe2Say program is to ensure that every Pennsylvania student, parent, teacher and community member has access to a safe and anonymous way to report any concerns about their safety or the safety of others; with a focus on early intervention and prevention through awareness and education. The overall Safe2Say program manages reports through the reporting tip line and follow-up through the tracking of disposition reports, data collection, and quality control.
Safe2Say Analysts serve as points of contact for persons with concerns, issues, and/or questions related to school safety or potential hazardous/dangerous situations in Pennsylvania schools, or related to Pennsylvania schools and students. The Safe2Say Analysts respond to requests for service and operate communications systems and such as conventional phone, telephone texting system, email and web interface to receive information or questions from the public, students, teachers, and school administrators. The analysts take in information and provide resources, references, or emergency response personnel depending on the context and nature of the information provided. The analysts assess situations, seek additional information and ensure there is a proper and thorough response by the appropriate agency.
A working knowledge of general law enforcement procedures and crisis line functions is needed in this position. The position requires being careful about detail and thorough in completing work tasks. The job requires being reliable, responsible, dependable, and fulfilling obligations.
- Responsible for providing overall analysis and case related support service in relation to the Safe2Say tip line
- Active listening and other techniques (engage people in problem solving dialogue) in order to form as complete of a picture of the situation as possible
- Two way dialoging with individuals providing tips to a Safe2Say tip line
- Responds to text messages through a phone/web interface
- Uses a computer as a communication tool
- Responds to emails, mailed letters, and internet webpage messages
- Provides information and resources for persons in various situations
- Notifies emergency response personnel as needed
- Looks up information and verifies information using a variety of internet and research tools
- Conducts background research (information on persons, property, events, and vehicles ) on Safe2Say leads, using both internal and external sources of information to complete information necessary to process a Safe2Say Something tip
- Conducts research from databases such as CLEAN, JNET, PennDOT, and others in order to facilitate an appropriate response by the proper agency
- Monitors a variety of media to gather relevant information in support of Safe2Say Something referral, Emergency Services, or investigations
- Answers requests for service to find information and provide the information to analysts and investigators as required
- Conducts information gathering in support of research projects or information requests
- Assists in training others in procedures
- Receives and processes all requests for School Contact updates in the Safe2Say Something database
- Enters directly in the system any calls or requests for updates or contact information
- Collaborates with law enforcement or program partners to share information
- Provides information and resources for individuals to facilitate resolution of each situation
- Determines appropriate follow-up when disposition reports aren’t received and contacts the parties to achieve compliance
- Processes Pennsylvania Office of Attorney General arrest warrants
- Conducts data and social media checks to locate wanted PA OAG fugitives
- Other duties as assigned such as new assignments as they are added to the section workload; providing information support to agents, research projects, training, etc.
When not actively engaged in school safety related activities, the analysts will provide information retrieval and data checks in support of the PA OAG active cases and general intelligence services requests agency wide.
Assignments progress in difficulty and complexity and are designed to provide experience in intelligence techniques and resources. Through on-the-job exposure and formal training, the analyst will develop the knowledge and skills necessary to achieve the full performance level of operation. Work is performed under the general supervision of the Safe2Say Unit Supervisors and is reviewed for conformance with policies and procedures.
- A Bachelor’s Degree from an accredited college or university in Intelligence Analysis Studies, Criminology, Criminal Justice, or a related course of study OR
- Four years of relevant experience, knowledge, and skill that would enable the individual to perform the duties of the job OR
- Any equivalent combination of relevant education, training, and experience that would enable the individual to perform the duties of the job