Head of Loyalty and Rewards

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards & Merchant Services, Personal Lending & Retail, Consumer Lending Control, and Consumer Lending Shared Services.

The Position

This new leader will be a direct report to the Head of Card and Merchant Services Executive and will manage a team that will build and launch several new capabilities and offerings for consumer and business customers through the following:

• Transform and re-platform the Rewards platform including the scoring engine
• Build and launch affluent travel/concierge service
• Build out merchant offerings for Consumer Lending customers to drive loyalty and sales growth
• Own and manage rewards redemption options through associated vendors/partners.
• Build new partnerships through prior experience and knowledge for rewards redemption and rewards earn
• Explore through reliance on past knowledge/experience “commerce marketplace” opportunities past travel including Wells Fargo earning commission (booking entertainment events/venue, shopping, dining)

Core duties and responsibilities:

• Leading strategy, partnering with heads of enterprise business lines/programs, and advancing loyalty programs (current and newly created)
• Interactions with internal/external partners to support loyalty vision- includes analysis, understanding market trends, and working with marketing executives
• Leading Loyalty Operations, Monitoring, Travel Portal Strategy, Agile product teams that include loyalty solutions, Loyalty platforms and My Wells Fargo Deals

Required Qualifications

• 8+ years of Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experience

Desired Qualifications

• Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve goals
• Strong analytical and strategic thinking skills, with the ability to translate data and insights into actionable growth strategies
• Strong problem-solving skills and ability to make data-driven decisions
• Results-oriented mindset with a track record of achieving and exceeding growth expectations
• Strong strategic perspective with proven success delivering high performing service, business growth and financial results
• Excellent verbal, written, and interpersonal communication skills
• Experience working effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Strong change leadership skills with the ability to execute with urgency
• Extensive knowledge and understanding of financial services industry
• Experience developing partnerships and collaborating with other business and functional areas

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.