Information Technology Generalist 1

Commonwealth of PA | Warren County, PA

Posted Date 10/27/2024
Description

Do you thrive in a fast-paced work environment where every day presents a new challenge? Join us at the Health and Human Services IT Delivery Center (HHSDC), Division of Service Management, and Desktop Support Section as an Information Technology (IT) Generalist 1. You will provide dedicated on-site IT support for Warren State Hospital, as well as numerous Department of Health and Human Services offices in the region. Share your ambition and IT talents with us, apply today!

An IT Generalist 1 provides first contact technical support to users in Department of Health, Department of Human Services and Department of Drug and Alcohol Programs for desktop hardware, software, and network communication related issues. The incumbent provides technical assistance via phone calls to the Service Desk and/or email notifications from internal and external customers, as well as documenting call information following standard procedures. This position provides the opportunity to assist with diagnosis and troubleshooting hardware and software problems.


Interested in learning more? Additional details regarding this position can be found in the position description.

 

Work Schedule and Additional Information:

  • Full-time employment.
  • Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
  • Telework: You may have the opportunity to work from home (telework) part-time. You will be expected to be in the office at least 3 days a week, telework the other 2 days, with the possibility of more based on facility needs. The office is headquartered at Warren State Hospital, 33 Main Drive, Warren, PA 16365. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Warren, PA.
  • Salary: In some cases, the starting salary may be non-negotiable.
  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • One year as an Information Technology Trainee or Information Technology Technician; or
  • Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
  • One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
  • An equivalent combination of experience and training.

Other Requirements:

  • You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. 
  • You must be able to perform essential job functions.

 

How to Apply:

  • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  • Your application must be submitted by the posting closing dateLate applications and other required materials will not be accepted.
  • Failure to comply with the above application requirements may eliminate you from consideration for this position. 

 

Veterans: 


Telecommunications Relay Service (TRS): 

  • 711 (hearing and speech disabilities or other individuals).

 

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. 

 

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

  • Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
  • Your score is based on the detailed information you provide on your application and in response to the supplemental questions. 
  • Your score is valid for this specific posting only.
  • You must provide complete and accurate information or:
    • your score may be lower than deserved.
    • you may be disqualified.
  • You may only apply/test once for this posting.
  • Your results will be provided via email.

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