Administrative Assistant- The Hotel Hershey

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

This position provides diversified administrative and secretarial support to the Food and Beverage team as well as provides support for the Hotel Team in tracking and responding to Social Media in a timely and effective manner.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Functions (Items marked with an asterisk are essential functions of this position):

• Perform administrative duties for the Food & Beverage Director, including mail, composing and typing response letters, filing, copying documents, maintaining trace file for VIP Guests and Returning Guests.*

• Greet all guests that enter the Executive Office in a professional courteous manner, this also includes answering telephone calls to the Executive Office.

• Create documents and spreadsheets as needed by management. Assist in tracking data and information contained in the created documents.*

• Monitor and order supplies, materials, and other resources for the Food & Beverage Division. Support Dining Reservations Supervisor with printing restaurant menus.*

• Track all donation requests, present to the donation committee and communicate to the requester in a timely manner. *

• Monitor all Hotel social media and respond/communicate to guest comments, both positive and negative, after consulting with the appropriate Manager/Director or the PR department when necessary.*

• Support content creation, monitoring, and measurement/analytics duties for The Hotel Hershey Facebook page.*

• Perform other duties as assigned.

Basic Qualifications:

• Minimum of 2 years of related experience.

• Industry Experience - Hospitality/Tourism

• 18 years of age or older.

• Must have a valid Drivers' License

• Associate’s degree

Additional Qualifications:

• Skilled in the use of Microsoft Office applications, including Excel and Word.

Physical Demands & Working Conditions:

• While performing the duties of this job, the employee is required to:

• Finger Dexterity

• Sitting Constant (>67%)

• Standing Occasional (<33%)

• Walking Occasional (<33%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer