Student Success Advisors

Post University is seeking Student Success Advisors to join our growing team.

WHY POST?

Post University is a legendary, dynamic, growth-oriented organization of passionate, diverse professionals united in pursuit of life-changing service to countless students. Our “Make It Personal” mission is the driving tenet that shapes all aspects of how we treat students and each other. The Post University’s success story is well positioned to be second to none.

For more than 130 years, Post has focused on student success and is now the second-largest school in Connecticut, with thousands of students in online, main campus, undergraduate, and graduate programs. We continuously seek unique talents to lead us in serving our students and each other. Our team boasts diverse backgrounds and expertise, enriching our decision-making with multiple perspectives. Post University currently offers the opportunity to work remotely in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and District of Columbia.

JOB SUMMARY:

The Student Success Advisor (SSA) is a critical member of Post University’s student academic success and retention efforts for online and/or regional site students. The SSA provides a consistent point of contact to a student from the time the student begins classes at the University to graduation. This person proactively builds a trusting and supportive relationship with new students at the beginning of a student’s studies and carries that relationship through to graduation. Through counseling and positive coaching, the SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals. The SSA is both a champion for student success and for the University brand.

Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 25 Mb download speed, a 15 Mb upload speed, and a Ping rate less than 60. The upload speed is essential for a consistent audio connection for the phone system. (Please use the link provided to test your home network speed www.speedtest.net.) Applicants may be asked to provide their speed test results during the screening process. Individuals whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before moving forward.

Whenever working remotely, the candidate’s home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.

ESSENTIAL FUNCTIONS:

• Proactively develop and maintain a positive and supportive relationship with students that welcome them to our learning community, create bonds with the University, and ensure that students have a consistent student service resource.
• Communicate directly, effectively and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through to graduation; Leverage University technology systems to enhance relationships with students; Communicate positively and effectively with students by phone; Respond to student questions and requests in a timely manner (typically same day) by phone and email
• Advocate for student needs across all departments of the University; Actively and independently own and manage your student caseload
• Use University systems to track and assess how your assigned students are progressing towards graduation/completing their program and report these metrics to management on a regular basis; Analyze student data from internal systems and external sources to create information that can be used by your team and management to improve the student experience and the services we provide
• Proactively and creatively work independently and as a member of the Student Success Advisor team to identify barriers to students’ academic success and develop solutions that improve retention; Introduce and train students on University systems, (e.g. Web Registration and Blackboard)
• Accurately communicate and support University academic and University policies; Provides students with guidance related to academic progress, course selection, degree selection, and work/life/study issues.
• Coaches and offers counsel students on strategies for success, ability to overcome hurdles/objections, and efficient effective interactions with Post University.
• Other duties as assigned.

PRIMARY ACCOUNTABILITIES:

BEHAVIORAL EXPECTATIONS (As referenced in The Post Way of Life – Associates’ Daily Commitments)

• We expect our associates to CARE (Connect–Assess–Resolve–Excite) in every stakeholder interaction. CARE is a framework to guide our every decision and action. CARE also resonates with our diverse associate & student populations – as humans, we know what it means to CARE.
• We We believe relationships matter. Not only do we believe relationships matter, but we also know there is a direct correlation between the quality of our relationships and our outcomes. We invest in our relationships with colleagues, students, and ourselves – we make time to tend to our mental, physical, financial, and professional health.
• We We take the time to understand fully why something happens or happened; we remove assumptions and eliminate confusion or ambiguity by asking questions and creating context, certainty, clarity, and mutual understanding. We collaborate with others throughout the university by understanding their strengths and the value they bring to the tribe. When we encounter conflict, we first seek to understand and then to be understood – and always with respect.
• We We generate the trust of our colleagues, students, regulatory bodies, and our greater communities by doing the right thing all the time—even when nobody is looking. We honor our promises by following up and following through. We help others learn and grow by sharing information and feedback.
• We “Making It Personal” is the experience we promise each student and associate in every interaction. Excite is the heart of our experience philosophy. We find ways to Wow, Amaze and Delight others by being resourceful and helpful. We embrace change, take risks, and innovate. We celebrate successes and recognize the accomplishments of others.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree preferred. An equivalent combination of education and experience can be substituted for a bachelor’s degree.
• Engaging and dynamic phone presence; Excellent email communication skills; clear and succinct writing ability a must
• Self-starter – shows initiative and is able to work both independently and as a team member to achieve organizational goals, Energetic and goal-oriented; Strong interest in working in a fast paced environment that requires multi-tasking; Dedicated to student success; Urgent driven; responsive to students and colleagues
• Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM, Microsoft Office Products, etc.
• Excellent organization skills and ability to keep consistent contact with student caseload; Ability to connect and develop relationships with adult students; Holds themselves and colleagues to high ethical standards
• Creates a positive culture and environment through attitude and behavior
• Ability to work evenings/weekends.

As a member of our Post University team, the individual will share in a 134-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.

Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.

Disclaimer: This opportunity may be withdrawn and/or amended.

Post University is an equal opportunity employer.

At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.

Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.