Director of Enrollment – Main Campus

Post University is currently accepting applications for the role of Director of Enrollment – Main Campus to join our growing team.

WHY POST?

Post University has an immediate opening for an exceptional Director of Enrollment for Main Campus. Post University is a legendary, dynamic, growth-oriented organization of passionate, diverse professionals united in pursuit of life-changing service to countless students. Our “Make It Personal” mission is the driving tenet that shapes all aspects of how we treat students and each other. The Post University’s success story is well positioned to be second to none. As our amazing story unfolds, the Director of Enrollment will help build and sustain a distinct, transformative culture that achieves Post’s imagined future priorities.

For more than 130 years, Post has focused on student success and is now the second-largest school in Connecticut, with thousands of students in online, main campus, undergraduate, and graduate programs. We continuously seek unique talents to lead us in serving our students and each other. Our team boasts diverse backgrounds and expertise, enriching our decision-making with multiple perspectives. Post University currently offers the opportunity to work remotely in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and District of Columbia.

JOB SUMMARY:

The Director of Enrollment Main Campus is an in-person position on the University’s main campus in Waterbury CT. The Director provides leadership, management and planning for all members of the main campus admissions team. This position is responsible for overseeing new student recruitment, retention, student file completion and fostering interdepartmental collaboration, coaching and communication. The Director of Enrollment Main Campus provides leadership and oversight to build the student population through recruitment and outreach efforts, effective communication, coordinated enrollment strategies as well as the development and supervision of all main campus admissions associates. This person also is also responsible for tracking file completion and retention metrics and then using this data to help create and implement strategies and practices designed to increase student file finalization, enrollment, retention and graduation rates. This role requires a high level of organization and attention to detail as well as excellent management, communication, listening customer service and public speaking skills. These role responsibilities are largely carried out using independent judgement and problem-solving, while always serving as an agent, representative or spokesperson for Post University.

This is not a remote opportunity.

ESSENTIAL FUNCTIONS:

• Provide strong leadership in developing, overseeing, and maintaining effective student-centered recruitment, outreach, and enrollment navigation processes for potential students, meeting recruitment, admitted, and registration goals of the University.
• Provide leadership for planning and executing outreach and recruitment events, such as college fairs and high school campus visits
• Manages and assists in the relationship development process for all students, including coordinating outreach for missing documents, missing classes and communicating important information about next steps and financial aid statuses to prospective and returning students.
• Tracks, manages and reports on overall student file completion and enrollment metrics for the department and individual team members.
• Sets priorities for outreach and provides coaching and assistance for all members of the main campus admissions team.
• Develop and foster a creative, dynamic, and productive team culture that delivers excellent customer service and personal attention to students and parents.
• Oversee the development and management of the outreach and enrollment navigation departmental budget.
• Facilitates weekly team and floor-wide meetings to address best practices and strategies. 
• Support the mission, vision, and values of the University and attend events and meetings
  Oversee international application and advising process Takes initiative to make meaningful recommendations that provide best practices and/or processing improvements
• Recordkeeping responsibilities include managing the data entry of student information to ensure full and proper documentation for compliance and excellent student service as well as tracking individual and team metrics related to the enrollment processes.
• Understand all applicable policies, procedures, regulations and laws regarding higher education enrollment, retention and financial aid.
• Applies and maintains correct knowledge of laws applicable to the job duties of this position.
• Performs daily in a manner to avoid any liabilities to Post University.
• Consistently safeguards private and confidential information at all times.
• Performs other related duties as assigned.

PRIMARY ACCOUNTABILITIES:

BEHAVIORAL EXPECTATIONS (As referenced in The Post Way of Life – Associates’ Daily Commitments)

• We expect our associates to CARE (Connect–Assess–Resolve–Excite) in every stakeholder interaction. CARE is a framework to guide our every decision and action. CARE also resonates with our diverse associate & student populations – as humans, we know what it means to CARE.
• We We believe relationships matter. Not only do we believe relationships matter, but we also know there is a direct correlation between the quality of our relationships and our outcomes. We invest in our relationships with colleagues, students, and ourselves – we make time to tend to our mental, physical, financial, and professional health.
• We We take the time to understand why something happens or happened fully; we remove assumptions and eliminate confusion or ambiguity by asking questions and creating context, certainty, clarity, and mutual understanding. We collaborate with others throughout the university by understanding their strengths and the value they bring to the tribe. When we encounter conflict, we first seek to understand and then to be understood – and always with respect.
• We We generate the trust of our colleagues, students, regulatory bodies, and our greater communities by doing the right thing all the time—even when nobody is looking. We honor our promises by following up and following through. We help others learn and grow by sharing information and feedback.
• We “Making It Personal” is the experience we promise to each student and associate, in each and every interaction. Excite is the heart of our experience philosophy. We find ways to Wow, Amaze and Delight others by being resourceful and helpful. We embrace change, take risks and innovate. We celebrate successes and recognize the accomplishments of others.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS, AND PERFORMANCE:

Minimum Requirements

• Bachelor’s degree is required; Masters preferred; however, an equivalent combination of education, experience or training can be substituted for the bachelor’s degree.
• Minimum of 5 years of experience in higher-education administration is desired. 
• Minimum of 2 years of supervisory experience is preferred.
• Demonstrated ability to lead a team of higher education professionals and build positive working relationships within a campus community and with external partners.
• Superior public relations and communication skills. 
• Excellent organizational and interpersonal skills. 
• Excellent PC skills and proficiency in Microsoft Office, internet applications and database software are a must, preferably Campus Nexus expertise.
• Must be a self-starter with the ability to multi-task. 
• Must be able to work in a team-oriented, objected-focused environment.

As a member of our Post University team, the individual will share in a 134-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.

Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.

Disclaimer: This opportunity may be withdrawn and/or amended.

Post University is an equal opportunity employer.

At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.

Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.