Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
This position is responsible for managing the development and implementation of training programs and resources at The Hershey Lodge and Convention Center.
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
- Create and implement training material involved in the development and execution of the Hershey Lodge Property Orientation and Hospitality Training to meet operational needs.*
- Facilitate HE&R New Employee Orientation and provide property tours to new employees.*
- Monitor and review mandatory training completion progress and facilitate training in a group setting, as needed, to assist operations with completion.*
- Establish credibility throughout the Hershey Lodge as an HR/Training subject matter expert, providing Training/HR guidance recommendations and acting as a liaison between other functional areas of HR and operations.*
- Develop and maintain an understanding of operation and service standards for departments of the Hershey Lodge.*
- Assist with the development and administration of department onboarding and on-the-job training programs, procedures, and materials to help align the workforce with the Service Promise, Human Service Behaviors, and Core Values.*
- Evaluate the effectiveness of training programs through survey feedback, provide recommendations, and implement improvements.*
Assist in the planning and execution of employee retention and engagement initiatives.* - Provide support for J-1 Summer Work & Travel participants and Hospitality Interns, as well as assist with the professional development series for special staffing programs.*
- Assist the property HR Manager/Business Partner with responding to employee questions or concerns.*
- Perform other duties as assigned.
Qualifications:
- Minimum of 3 years of related experience.
- Bachelor’s degree - Business Administration, Communications, Hospitality Management, Hotel Restaurant Management, Human Resources
- Relevant work experience can be substituted for education - 4 years
Knowledge, Skills, and Abilities:
- Excellent interpersonal communication skills.
- Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
- Must have an understanding of hotel and restaurant business operations.
Job Demands:
While performing the duties of this job, the employee is required to:
- Hand/Eye Coordination Frequent (34-66%)
- Sitting Frequent (34-66%)
- Standing Occasional (<33%)
- Walking Occasional (<33%)
- This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
- This job regularly requires verbal communication of detailed information to others either by phone or in person.
- Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).
- This job requires a good sense of hearing (either corrected or uncorrected.)
- This job requires flexibility to work evenings, weekends, and holidays based on training schedules.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer