Information Technology Technician

Commonwealth of Pennsylvania | Dauphin County, PA

Posted Date 8/11/2019
Description The Department of Transportation Driver & Vehicle Services is looking to hire an Information Technology Technician in the Driver & Vehicle Services Office located at the Riverfront Office Center.  If you are interested please apply.

IMPORTANT:  YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS AND RECEIVE A SCORE.  YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY.  ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID.
 
  • Full-time employment
  • Work Hours: 7:00 am - 3:30 pm; Monday - Friday; 1 hour lunch
Installation of IT hardware and software, troubleshooting IT related issues, provide and maintain individual security access.

Communicates closely with Team Lead and/or Technical Services Division Manager to make aware of any problems in a timely manner. Assists Technical Services Division Manager and System Maintenance Division Manager or coworkers as needed.

Maintains Driver & Vehicle Services' inventory which consist of but not limited to
PC, laptops, docking stations, monitors, keyboards, mice, printers, scanners, desk phones, cell phones, smart phones, tablets, copiers, multi-function devices, fax machines, smart boards, TV's, Bluetooth headsets, check scanners, etc.

Works with vendors on an as needed basis to resolve technical issues involving repair, maintenance of IT hardware and security systems.

Assists users with Microsoft software including Internet Explorer, Word, Excel, Outlook, PowerPoint, Skype, OneDrive, and Access.

Sets up, installs and maintains new equipment (PCs, printers, monitors, scanners) in Central Office and 71 Driver License Centers. Troubleshoots IT problems for Driver & Vehicle Services, Driver License Centers and Messenger Centers.  Prepares procedures for installation of related hardware.

Performs telecommunication duties as required including but not limited to installing, troubleshooting issues related to analog, digital, VOIP, UCD/ACD software and hardware including voicemail, cell phones, smart phones, tablets, headsets, etc. Assists in coordinating installation of phone lines and data lines at the Driver License Centers.

Troubleshoots basic networking connectivity issues between PCs or printers and data closets.Qualifications:
  • Must meet PA residency requirement – For more information on ways to meet PA residency requirements, follow the link and click on Residency
  • Minimum Experience and Training Requirements: An associate's degree in any
    information technology field; or two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or an equivalent combination of experience and training.
  • Based on your answers to the supplemental application questions regarding education, you may be instructed to upload a copy of your college transcripts to your application
  • Must be able to perform essential job functions

Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
  • Score valid for this specific posting only
  • Score based on information reported on application and supplemental questions
  • Provide complete and accurate information or:
    • score may be lower than deserved
    • application processing may be delayed
    • disqualification may result
  • May only test once under this announcement
  • Email notice of test results provided
 
Further information on testing, assistance for persons with disabilities, veterans' preference, and other items can be obtained from:

Harrisburg:  2nd Level, Strawberry Sq. Complex, 320 Market St., P.O. Box 569, Hbg., 17108-0569; Telephone (717) 783-3058

Philadelphia:  110 North 8th St., Suite 503, Phila., 19107

Pittsburgh:  411 Seventh Ave., Room 410, Pgh., 15219

Telecommunications Relay Service (TRS):  711 (hearing and speech disabilities or other individuals)

Internethttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx

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