Purpose and role of job:
Responsible for receiving inquiries and concerns from consumers and distributors by phone, electronic mail, letters, or social platforms, then determining the nature of the contact, providing the appropriate response and entering relevant data into the consumer information data base. Must successfully handle difficult or sensitive issues with consumers while maintaining departmental standards of quality and quality of consumer communications. Has knowledge and familiarity with social media platforms and Analytic platforms and is comfortable in navigating each of them.
Principal Accountabilities/ Responsibilities:
Education and experience requirements:
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.