Restaurant Manager - Trevi 5

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

The Trevi 5 Restaurant Manager is responsible for overseeing the management and administration of food and beverage operations during lunch and dinner in a 4 star dining environment.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Interview, hire, schedule, train, and motivate staff. Ensure that all pre and post service line ups are executed daily.*

• Anticipate and ensure all supplies and materials are available for each staff member to effectively perform their job function. Set goals and assist in goal setting of direct reports.*

• Forecast revenue and expenses. Monitor and control labor and supply costs in order to optimize profit and adhere to budgets.*

• Provide hands-on leadership on the floor and respond to customer concerns. Monitor service, guest satisfaction, and the correct flow of service in the restaurant.*

• Complete payroll information and monitor labor reports.*

• Enforce sanitary practices for food handling and general cleanliness in order to maintain safety, health, and sanitation standards.*

• Oversee Trevi 5 wine program and cocktail program, including making recommendations to the Beverage Manager of wines for the Trevi 5 wine list.*

• Communicate regularly with the Director of Restaurants and Culinary partners to proactively manage and improve service standards, marketing strategies, guest comments/concerns, and menus.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 5 years of related experience.

• Industry Experience - Food & Beverage

• Minimum of 3 years of supervisory experience.

• 18 years of age or older.

• Completion of high school or GED

• Post-Employment - Obtain RAMP, ServSafe Allergen, and ServSafe Manager Certifications. Must maintain certification as a condition of continued employment.

Knowledge, Skills, and Abilities:

• Skilled in the use of Microsoft Office applications, including Excel and Word.

• Proficient working with details on a daily basis for prolonged periods of time.

• Ability to communicate effectively to ensure a supportive and inclusive team of professionals.

• Ability to interact in a welcoming and approachable manner with all guests and team members.

• Experience working in fine dining is preferred.

• Thorough and demonstrable knowledge of Food & Beverage service.

• Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy , Selfless Spirit of Service, Team Focused, Respectful of Others)

Job Demands:

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Occasional (<33%)

• Climbing Stairs Occasional (<33%) (ft maximum height)

• Lifting Occasional (<33%) (lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Frequent (34-66%)

• Hand/Eye Coordination Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job requires the visual ability to view work at distances of approximately 5 feet (operation and adjustment of machinery).

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer