The Opportunity
- You reside in a QVC approved state.
- You'll work remotely.
- Busy day handling a high volume of customer inquiries.
- You'll personalize the experience for each caller.
- You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data, and promoting additional products.
- Opportunity for advancement across the entire QVC Group network.
- You'll report to an assigned Supervisor.
- You'll work a set schedule and structured day, this includes a weekly weekend set shift.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
- Learn and work in a virtual environment
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- Follow QVC computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours as require
System Requirements
Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, here are a few items:
- Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
- Headset compatible with QVC specifications.
- High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option i.e. no 5G Home, Wi-Fi or Starlink
- Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.
Training Schedule
Your QVC career begins with a paid training period where attendance and participation is required. Your first day will be on a Thursday to complete Tech Set Up. After you connect orientation and training will begin on Monday for six weeks, Monday - Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post training will differ.
The Application Process
Our application process is candidate-led.
1. Complete Application
2. Complete skills assessment on mobile device or computer
4. Self-Schedule interview
Remote work is not permitted in NYC at this time.
#LI-Remote
This is a remote position.
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.