Shift Coordinator - Houlihans

Join our team at the Houlihan’s Restaurant + Bar, modern American restaurant and bar located in the Hershey Press Building where you will utilize scratch methods by using real, whole ingredients to create dishes in our open kitchen

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

The Shift Coordinator is responsible for supporting restaurant management and coordinating shifts. Additionally, this position is responsible for directing and assisting the Front of House team, maintaining communication between the Front of House and Back of House, assisting with employee and guest issues, customer interactions, enforcing brand standards, and financial accountability.

Job Duties (Items marked with an asterisk are essential functions of this position):

• Supervise, train, and motivate employees. Oversee and ensure proper cash handling, cleaning, sanitation, service, and food preparation. Delegate tasks to uphold guest service standards for an excellent customer experience.*

• Coordinate employee shifts by managing employee breaks and shift changes. Draft and write weekly schedules based on direction from management, staffing needs, and employee availability.*

• Perform all opening and/or closing duties, including walk-throughs, completing summary reports, assigning work, ensuring completion of all prep or closing work, and overseeing cash-out and other cash closing procedures.*

• Maintain floor presence to ensure guest expectations are met while service and products are consistent with brand standards. Observe processes and make recommendations on process improvements to enhance efficiency, safety, productivity, and profitability.*

• Maintain knowledge of restaurant offerings and promotions. Assist guests by answering questions and making recommendations.*

• Address guest concerns and issues with both guests and employees. Communicate areas of opportunity to department manager for further action as required.*

• Provide backup to manager and support other employees in completing tasks as needed.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 1 years of related experience.

• Industry Experience - Food & Beverage, Retail, Hospitality/Tourism

• Post-Employment - RAMP, ServSafe Manager

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Must be able to work efficiently and effectively in high volume environments

• Skilled in the use of Microsoft Office applications, including Excel and Word

• Must be able to multitask, organize, and prioritize with efficiency

• Adept at providing outstanding guest and employee experience

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Constant (>67%)

• Lifting Occasional (<33%) (20lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Frequent (34-66%)

• Bending Frequent (34-66%)

• Sitting Occasional (<33%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• Must be available to work nights, weekends, and holidays

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer