Purpose and role of job:
Responsible for the management of assigned customer accounts including credit evaluations, financial reviews, collections, and Market Development Funding (MDF) levels. Evaluate and maintain accrual accounts sufficient to adequately cover promotional and other expenses associated with customer accounts. Partner with Sales Ambassadors and cross-functional supply chain leaders to facilitate financial efficiencies in the order to cash process.
Principal Accountabilities/ Responsibilities:
- Primary point of contact for internal and external stakeholders for all commercial finance aspects of assigned customer accounts
- Collection of customers account balances via phone and email
- Review, investigate and resolve customer’s deductions, discrepancies, and claims in assigned time frame by engaging with cross-functional supply chain and sales colleagues.
- Perform root cause analysis and interact with cross–functional colleagues to identify areas of improvement to limit reoccurrences of unauthorized claims due to internal deficiencies on assigned accounts.
- Issue credit and debit memos as required to clear approved customer claims or identify chargebacks to customer accounts.
- Release orders that go on credit hold
- Evaluate and maintain sufficient MDF and other customer accrual accounts for customer promotional and sales related expenses using Vistex.
- Prepare monthly reports to Sales team and Finance team as needed.
- Create and maintain Vistex agreements to ensure proper accruals for promo and rebated related customer programs.
- Perform maintenance on customer files within ERP system as needed.
- A specialist on complex technical and business matters. Work is highly independent.
- May assume a team lead role for the work group.
- Supervises a team of 2-3 Financial Services Analysts
- Leads complex projects and/or accounts.
- Any other duties as assigned.
Education and experience requirements:
- Bachelor’s Degree in Finance, Business or Accounting
- Experience in roles with exposure to commercial processes.
- Typically requires 5 years of related experience.
Skill Requirements:
- Proficient in Microsoft Office applications
- Experience in ERP systems such as SAP
- Knowledge of US GAAP basic principles and elements of internal controls
- Understanding of manufacturing accounting environment and commercial processes.
- Experience working independently with limited supervision.
- Experience interacting with different departments
Competencies:
Fundamental FQ Competencies:
- Customer Focus: Gains insight into internal customer needs. Builds and delivers solutions that meet customer expectations.
- Values Differences: Understands and seeks to learn from others perspective.
- Action Oriented: Identifies and seizes new opportunities, Displays a can-do attitude in good and bad times.
- Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Gains trust and support of others.
- Instill Trust: Models high stands of honesty and integrity.
- Ensures Accountability: Holds self-accountable for tasks assigned.
Role-specific competencies and levels:
- Communicates effectively: Effective in a variety of communication settings: one -one, small and large groups, or among diverse styles and positions levels.
- Self-development: Takes consistent action to develop new skills. Seeks assignments that stretch him / her beyond comfort zone.
- Tech savvy: Readily learns and adopts new technologies.
- Nimble learning: Enjoys the challenge of unfamiliar tasks. Seeks new approaches to solve problems.
- Manages complexity: Asks the right questions to accurately analyze situation. Uncovers root causes to difficult problems.
- Business Insight: Knows how businesses work and how organizations make money. Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions.
- Courage: Readily tackles tough assignments, faces difficult issues, and supports others who do the same.
- Resourcefulness: Reaches out to different resources (SMEs, supervisors, etc.) adequately, based on what needs to be accomplished. , Accomplishes objectives even when resources (time, people, etc.) are not sufficient.
- Manages Ambiguity: Deals comfortably with the uncertainty of change. Deals constructively with problems that do not have clear solutions or outcomes.
- Cultivates Innovation: Gets out of the comfort zone to experiment new way of looking at things, presents new ideas.
- Decision Quality: Makes sound decisions, even in the absence of complete information, relies on a mixture of analysis, wisdom, experience, and judgment when making decisions.
- Interpersonal Savvy: Acts with diplomacy and tact. Builds rapport in an open, friendly, and accepting way.
- Builds Networks: Starts building relationships outside his/her group. Uses network beyond own immediate area to exchange ideas or get things done.
- Plans and Aligns: Prioritizes work to meet immediate needs. Manages progress status and performance.
- Balances Stakeholders: Focus on meeting current expectations and needs of a number of stakeholders.
- Organizational Savvy: Understands the organization political structure. Follows proper organizational processes.
- Being Resilient: Remain motivates and energetic even during stressful times. While they might get impacted by seatbacks, eventually learns from it and recovers.
- Drives Results: Result-orientated. Produces results in an efficient manner. Meets deadlines. Has a sense of urgency to get things done.
- Persuades: Offers their own point of view. Articulates logical arguments to support position.
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.