Sr. Product Specialist

The Opportunity

You will consulting upcoming show plan, researches QVC PAL’s and IBM system to identify potential issues (Look Ahead Process). Work to support all TSV ordering requests.

Point person for all fax requests to the distribution centers. Verify legibility and accuracy of the documents before faxing. Point person for the product coordinators when they have questions regarding TSVs, items on order or awaiting delivery.

Manage the Product Central Inbox by reviewing and responding to all emails from internal customers and vendors providing a high level of customer service. Respond to all hot emails, extra sample requests, and special requests. Access PCMS reports and prints Broadcast PALs and weekly program schedules.

First contact for the walk up window. Sr. Product Specialist will be the customer service relations team for product central to the internal customer.

Conduct daily start up meeting in absence of supervisor: Update group on any important information about Department and Company and lead group in daily stretches. Be a stand in when supervisor is out.

Partner with Outbound and Inbound Area Managers and Team Leads to review and pass down information

Contact Supervisor from Studio Ops for Assistance w/Associate concerns or issues.

Team Member will report to Sr. Manager of Product Central.

Your Impact

• You will often require independent decision making regarding product issues, and also requires independent decision making before forwarding emails/voice mails or courier requests regarding product needs.

  Demonstrate full understanding of all aspects of IBM and PCMS – Product Central’s primary operating system.

  • Previous experience and certification using warehouse equipment such as Work Savers, Reach Trucks and Order Pickers.
  • Ability to lift and move average to heavy weight materials.
  • Assemble products.

What You Bring

• Education: High School Diploma or equivalent combination of training and experience.
• Experience: Three to five years related warehouse experience operating power equipment and using computerized Inventory Management systems.

Remote work is not permitted in NYC at this time.

#LI-Onsite

SCHEDULE

Monday - Friday

9:00 AM - 5:00 PM

Location

West Chester, PA

Remote work is not permitted in NYC at this time

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.