Bio Equip Support Spec Information Systems

Veterans Affairs, Veterans Health Administration | Philadelphia, PA

Posted Date 6/29/2020
Description The Biomedical Equipment Support Specialist (BESS) for Clinical Systems Team provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility wide lifecycle management of networks, networked medical equipment and associated systems. Biomedical support requires the application of engineering and mechanical concepts and methodology to provide lifecycle management and technical support of diagnostic and therapeutic devices.
Lifecycle management of clinical networked equipment including but not limited to network switches, servers, routers and related infrastructure for any and all networked complex clinical devices and systems such as Temperature Monitoring, hospital scheduling systems and monitoring. Completes both routine and complex assignments involved identifying and troubleshooting issues related to VLAN configuration, IP addressing, sub-netting, HL 7, DICOM, Access Control List (ACL) and network security across the medical device network. Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of information Technology (OIT), Sterile Processing Service (SPS), and Environmental Management Service (EMS). Utilizes advanced network test equipment and software including but not limited to tracers, wireless spectrum analyzers, network traffic monitors, command prompt, physical and virtual server software.Manages, troubleshoots and maintains complete systems of computerized networks, databases and servers including but not limited to Clinical information systems that store or facilitate patient information. These clinical information systems include but are not limited to Temperature monitoring systems, tracking systems such as RTLS, physiological monitoring systems, Clinical Information Systems (CIS), Anesthesia Record Keeping (ARK), and other systems for which Special Device Isolation Architecture would apply.Implements and plans for new and emerging technologies including but not limited to special purpose modalities, network management and storage, and virtual data centers.Designs, implements and manages network incident response due to infection, loss of service or regional and local policy changes according to VA guidelines. Ensures proper security configuration for assigned devices and networks. Regularly reviews and installs available approved software updates and virus definitions for applicable networked-clerical devices?? Leads development of disaster recovery procedures for critical systems to be enacted in the event of device failure. Adheres to Guidelines in both pre­procurement and during system implementation. Loads operating system (OS) and clinical application software as needed. As assigned, employee is responsible for lifecycle management of any and all clinical information devices and systems, to include physical and network support. Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex clinical information systems, devices and sub systems.

Work Schedule: Monday - Friday 7:30AM-4:00PM or 8:00 AM-4:30PM
Financial Disclosure Report: Not requiredApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English: BESS appointed to direct patient care positions must be proficient in spoken and written English in accordance with the VA Handbook.
  • Experience and Education. Associates degree in Biomedical Electronics Technology, Biomedical Equipment Technology or Biomedical Engineering Technology or in a related technical field such as Electronic Technology or Information Technology and two years of experience as a Biomedical Equipment Support Specialist, Biomedical Equipment Technician, Field Service Engineer, Medical Equipment Repairer, or Information Technology Specialist.
  • Or, Bachelor's degree in Biomedical Engineering Technology or in a related field such as Electronics Engineering Technology (EET) or Information Technology.
  • Or, Completion of a military training program in biomedical equipment and two years of experience as a Biomedical Equipment Support Specialist or Biomedical Equipment Technician, Field Service Engineer, Medical Equipment Repairer or Information Technology Specialist
  • Certification. None
Preferred Experience: Prime candidate will have experience with medical equipment used in an active healthcare environment as well as a strong understanding of computer networking and cyber security protocols.

Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates:
Biomedical Equipment Support Specialist (Biomedical Information Systems), GS-12
(1) Experience. At least one year of specialized experience equivalent to the GS-11 grade level.
(2) Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate all of the following KSAs:
(a) Current knowledge of computer virus protection software, available software patches and upgrades, and information security tools.
(b) Expert knowledge of electronics, computer and networking theory with experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security.
(c) Ability to utilize and maintain computer and server based medical equipment, medical record databases, and proprietary and generic software, Experience with TCP/IP, HL7, networking, network security, and DICOM standards.
(d) Ability to interpret, identify, and apply network engineering principles and practices where there often times is no previous example to follow, or precedence.
(e) Skill to distinguish networking problems from non-networking problems and discuss various options with IT networking and operations staff members.
(3) Assignment. For all assignments above the full-performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and be performed by the incumbent at least 25% of the time. Manages complete systems of central computerized networks, databases, analytic servers and medical device networks. Implements and plans for new or emerging technologies such as new diagnostic modalities, network management and storage appliances, virtual data centers and associated software. Coordinates and provides technical and project oversight of CIS, ARK, Imaging, and similar biomedical information systems (e.g., analytics, data bridge interface, anesthesia record keeping, cardiology information systems, and diagnostic medical imaging systems). Coordinates with OI&T for functionality, space availability, maintenance and replacement of server(s), and facilitating infrastructure updates and upgrades for servers, operating system problems, and virus protection. May manage entire data center dedicated to medical device servers. Identities and troubleshoots issues related to VLAN configuration, IP addressing, sub-netting, HL7 messaging, DICOM standards, and network security to minimize downtime. Most systems are server based with special requirements both in scope of attention and environmental security concerns. Examples of typical devices or systems include, but is not limited to, Computerized Voice Recognition systems, Picture Archiving and Communication Systems (PACS) (Dental, Ophthalmology, Radiology & Cardiology PACS), and patient data management systems. Evaluates compatibility and adaptability of the biomedical devices for integration over the medical center's local area network (LAN) and wide area network (WAN). Maintains documentation of assigned medical IT equipment/systems to include ePHI requirements, VLAN, IP addresses, anti-virus software, security, and other necessary information. Addresses pre-implementation security issues to ensure that medical device isolation architecture (MDIA) requirements are met. Regularly reviews available software patches/updates and virus software updates for applicability to medical IT equipment. Coordinates with other BESSs, manufacturers, informatics, and IT staff to complete required software updates and system/data backups. Ensures compliance of networked attached clinical systems to all Medical Device Protection Program (MDPP) requirements. Designs, implements and manages appropriate security measures and disaster recovery plan that is critical to ensure system uptime and prevent loss of patient data from critical computerized databases and operating systems. May participate in VISN wide projects to provide their expertise in medical device isolation architecture (MDIA), Biomedical Server Virtualization, storage of Protected Health Information(PHI). May serve as a Contracting Officer Representative (COR) for the purchase of medical equipment, maintenance/repair contracts, and facility projects. This work includes but is not limited to; drafting Request for Proposal (RFP) language, sole-source justifications, Statements of Work (SOW), conducting market research, product evaluations, evaluating contractor performance, and pre-procurements assessments.


The full performance level of this vacancy is 12.

Physical Requirements: Use of fingers and both hands required. Ability to walk (up to 6 hour); Standing 8 hours; Heavy carrying (45 pounds and over), pulling, pushing, reaching overhead. Ability to Distinguish Basic colors and color shades, hearing aid (permitted).

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