Front Desk Attendant

Hershey Entertainment & Resorts | Hershey, PA

Posted Date 4/04/2024
Description

As the Front Desk Attendant you will greet our valued guests upon their arrival, creating a warm, enthusiastic, and positive start to their stay.

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

  • Greet guests upon their arrival*

  • Give personal attention to guests in order to exceed their expectations*

  • Register guests and confirm room rates*

  • Provide information about the Lodge and other attractions within the company and the area*

  • Maintain an accurate count of room status and availability*

  • Reserve guest rooms in accordance with special requests*

  • Process guest room charges*

  • Receive payments on accounts*

  • Balance receipts at the end of each shifts*

  • Create 100% guest satisfaction by providing optimum service at all times*

  • Answer telephones and handle guest questions/concerns/complaints*

  • Perform other duties as assigned

Qualifications:

  • Must be at least 18 years of age

  • High school diploma or GED equivalent

  • 2 years of customer service experience

Knowledge, Skills, and Abilities:

  • Proven guest relations, problem solving and organizational skills

  • Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy

  • Professional image representative of company image)

Job Demands:

  • Ability to work in hectic, fast-paced environment

  • Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity

  • Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m. including weekends and holidays

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

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