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Claims And Program Representative

Railroad Retirement Board | Scranton, PA

Posted Date 4/08/2024
Description

This position is located in the Railroad Retirement Board's Field Service. The incumbent will be responsible for providing a full-range of client services regarding benefits available under the various programs administered by the RRB.

This job announcement may be used to fill one or more vacancies.

This is a bargaining unit position. This position is represented by the Council of AFGE Locals in the Board.

This position is not a remote position (full-time work from home) and the incumbent must physically report to the office for work. The position is telework eligible. Eligible employees will be approved for telework after successful completion of an initial training period.

As a Claims and Program Representative, you will:
  • Handle calls through the Nationwide Toll-Free Service (NTFS) which may come from any area within the network or from another network.
  • Develop and maintain liaison with railroad employers, labor organizations, Congressional offices, Social Security Administration (SSA) offices, other Federal, State and local government agencies, private organizations, hospitals, nursing homes, etc., to promote understanding of the agency programs and services, encourage cooperation and provide training and foster positive public relations.
  • Provide a full range of client services both within and outside the district office location regarding benefits available under the various programs administered by the Railroad Retirement Board (RRB).
  • Conduct interviews to obtain information about an individual applicant's eligibility and entitlement to benefits under the retirement, survivor, disability, sickness and unemployment programs.
  • Develop evidence necessary under the appropriate program regulations.
  • Examine evidence and evaluates its validity and acceptability.
  • Adjudicate claims for benefits and makes entitlement decisions.
  • Compute and award payment of benefits.
  • Conduct investigations, including sensitive and difficult interviews, to obtain additional information requested by headquarters or the district office.
  • Answer questions and provides guidance on other programs such as Medicare, taxation of benefits, and Social Security entitlement.

Minimum Qualifications for GS-07:

A. Superior Academic Achievement: Completion of a 4-year course of study leading to a bachelor's degree in a field of study that demonstrates the competencies required by this position with either (1) a grade point average (GPA) of 3.0 based on a 4.0 scale; (2) a 3.5 GPA based on a 4.0 scale for all required courses completed in a qualifying major field of study at either the time of application or during the last two years of your undergraduate curriculum; (3) class standing of upper third of the graduating class in the college, university, or a major subdivision of the college; or, (4) membership in a National Scholastic Honor Society certified by the Association of College Honor Societies, excluding freshman honor societies; If applying under this provision, copies of transcripts (from each school attended) for undergraduate courses must be submitted with your application, and originals must be provided prior to entering on duty.; OR

B. One full year of graduate level education in an accredited or pre-accredited college or university in any field; OR

C. One year of specialized experience equivalent to the GS-05 grade level in the Federal service, that has (a) provided skill in conducting personal telephone contacts with a wide range of individuals which demonstrated (1) the ability to explain complex technical or regulatory information, (2) the ability to conduct interviews in a way that establishes good relations while obtaining or providing relevant information, and (3) the ability to recognize and overcome attitudes or emotions that hinder effective communications, or (b) technical, investigative, professional, or quasi-legal work providing a good working knowledge of laws, regulations and procedures governing appropriate programs.; OR

D. A combination of education and experience as listed above.

Ability to read and fluently speak Spanish is desirable, but this information will not be used in ranking candidates.

Time-in-grade restrictions: Applicants who are current or former Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To qualify for this position, applicants must have occupied a position at the GS-05 level or higher for at least one year.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Only experience and education obtained by the closing date of this announcement will be considered.

THE POSITION(S) WILL BE FILLED AT THE GRADE GS-07 LEVEL ONLY.

THE SELECTED CANDIDATE(S) MAY ATTEND A ONE WEEK FORMAL TRAINING PROGRAM IN CHICAGO, ILLINOIS.
Salary41,966.00 - 54,557.00 Annual

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