Food and Beverage Supervisor

Join the team at Hershey Country Club, a private, premier golf and recreation club. The club’s rich history of accolades, success, and chocolate combine to form a one-of-a-kind experience for individuals and families of all ages, and features 45 holes of golf on the championship East & West courses.

This seasonal, part-time position supports the operations of the Hershey Country Club’s food and beverage outlets, with a primary focus on McCarthy Deck. The role involves overseeing staff and ensuring the overall quality and consistency of service in these areas.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Maintain guest service and hospitality standards through interaction with guests and monitoring employees on the floor. Ensure proper execution of all service standards set by management.

• Perform table touches regularly throughout the shift to collect feedback from guests.

• Understand all F&B items offered: ingredients, allergens, methods of preparation, and proper service.

• Complete inventories as needed or scheduled.

• Ensure proper cash control procedures are followed daily.

• Assist manager in weekly administrative work such as scheduling and timekeeping. Perform data entry and other assistance as requested.

• Conduct food service and other training for front-of-house staff in order to set the example for guest-friendly service.

• Monitor and enforce health, safety, and sanitation standards for front-of-house restaurant staff.

• Ensure the work and service areas are clean and organized.

• Cross train and support other F&B outlets as needed.

• Perform other duties as assigned.

Qualifications:

• Minimum of 1 years of related experience.

• Minimum of 1 year supervisory experience.

• 18 years of age or older.

• Post-Employment - ServSafe Handler & RAMP

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Keyboarding skills and computer literacy.

• Knowledge and experience in POS system(s).

• Able to anticipate guest needs and respond promptly

• Exercise clear judgment in pressure situations and maintain professionalism.

• Proven employee/guest relations, problem-solving, and organizational skills.

• Abide by appearance standards and be able to maintain hospitality standards.

• Ability to work without direct supervision.

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Lifting Occasional (<33%) (35lbs maximum weight)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Occasional (<33%)

• Hand/Eye Coordination Occasional (<33%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Occasional (<33%)

• Standing Constant (<67%)

• Walking Constant (<;67%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• Must be able to speak, read and write the English language

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• Flexible work environment requires adaptability to demanding/fast pace, noise and various weather conditions.

• Schedule will vary according to operating needs, but will include days, evenings, weekends, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer