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Community Relations Specialist

Department of Homeland Security - Agency Wide | Philadelphia, PA

Posted Date 2/08/2024
Description This assignment is a 1-year non-reimbursable assignment.
This assignment is within U.S. Citizenship and Immigration Services (USCIS), External Affairs Directorate (EXA)
We encourage you to read the entire announcement prior to submitting your application.
Position Title: Community Relations Specialist
This is not a Virtual/Remote JDA
Series: Requested: 0301
Security Clearance: Secret
Assignment Location: local commuting areas of Boston, Chicago or PhiladelphiaThe detailee will join the U.S. Citizenship and Immigration Services (USCIS), External Affairs Directorate (EXA), Office of Citizenship, Partnership and Engagement (OCPE), Public Engagement Division (PED)as a field Community Relations Specialist (CRS). The individual will serve in an assigned geographic region and is responsible for research and program planning that support mission-related community relations efforts on the local level in coordination with USCIS business units and key external stakeholders such as community- based organizations, professional associations, intergovernmental partners, etc. They will 1) promote programs and initiatives related to USCIS policies, programs, and operational procedures and (2) establish and maintain collaborative relationships with stakeholders that provide support to immigrant communities and (3) build stakeholder relationships. They will work independently to develop partnerships with federal, state, and local agencies to identify specific community needs and appropriate outreach channels. Examples include working with local USCIS staff and local organizations to provide information on a USCIS program that is relevant to that specific community or working with another government agency at the state/local/federal level to organize a USCIS briefing for their staff on a relevant topic. They will seek feedback about USCIS policies and programs by leading stakeholder engagements, listening sessions, community meetings, and leadership and staff level meetings with national immigration associations or advocacy organizations. They will apprise PED leadership and provide on specific obstacles, tensions, and/or crises that may impact the delivery of USCIS programs and policies in the field and works independently to resolve these adverse situations.

They are responsible for developing public-facing materials such as PowerPoint presentations, frequently asked questions, or web content. The CRS will develop strategic outreach plans for local stakeholder outreach, when applicable, on new USCIS policies and programs to ensure that the information reaches various groups. Partners in these efforts may include national advocacy groups and associations, community-based organizations, faith-based organizations, colleges and universities, and state and local agencies.

They will provide information to stakeholders when complicated issues arise that might threaten to compromise stakeholder understanding of new USCIS policies and procedures and works closely with all parties to ensure that efforts are made to resolve the issue to the satisfaction of those impacted.Qualifications required:
  1. Thorough knowledge, understanding and demonstrated experience of the principles, methods, practices, and techniques of strategic communications and outreach.
  2. Demonstrated flexibility in presenting, selecting, and managing competing demands and uncertainties within compressed time frames.
  3. Excellent oral and written communications skills (including the ability to edit documents for clarity and succinctness as well as the ability to speak in public in various settings)
  4. Analytical skills to gather and analyze stakeholder feedback and to identify strategic engagement opportunities.
  5. Ability to track data and metrics to monitor outreach efforts.
  6. Ability to take initiative and work remotely during the joint duty assignment with minimal supervision.
  7. Independently plans, develops, and implements outreach plans.
  8. Establishing and maintaining effective collaborative working relationships with internal and external stakeholders.
  9. Prior experience working in community relations is preferred.
Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

Please ensure EACH work history includes ALL of the following information:
  1. Job Title (Include series and grade of Federal Job)
  2. Duties (Be specific in describing your duties)
  3. Name of Federal agency
  4. Supervisor name, email, and phone number
  5. Start and end dates including month and year (e.g. June 2007 to April 2008)
Salary117,962.00 - 153,354.00 Annual

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