Information Technology Generalist 2

Ready to take your information technology (IT) career to the next level? We are seeking a skilled Tier 3 IT professional to join our dynamic team and tackle complex challenges! This advanced, technical IT Generalist 2 role offers a variety of opportunities to take personal initiative and assume independent project leader roles while helping our team support all program areas within the Health & Human Services Delivery Center (HHSDC). Grow your career with a team that is committed to customer service and delivering results through innovation and collaboration!

In this position, primary responsibilities involve providing Tier 3 support services to departments including Human Services, Health, Drug and Alcohol Programs, Aging, and Military and Veterans Affairs. You will troubleshoot complex high-level technical issues, function as a lead worker independently and during team projects, maintain knowledge articles, work in an IT project coordinator role, and support the Americans with Disabilities Act (ADA) user community.

This is a highly visible position and is the first point of contact for end users. Effective communication and customer service skills along with successful resolution of problems and assignments are critical. Our team will rely on you excellent time management and organizational skills due to this position’s high degree of independence. Teamwork is also essential as you will provide team mentoring and coordination of efforts for work and processes as well as attend training courses and seminars to develop your own knowledge and technical skills. Become a key part of the strong - but often invisible - thread through the government services delivered to Pennsylvania's residents that connects public service goals to technical realities. Apply with us today! 

Interested in learning more? Additional details regarding this position can be found in the position description. 

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You must come into the office ONE DAY A MONTH AT A MINIMUM. You will be expected to work from home (telework) for the reminder of your work schedule but this could change and you may be required to come into the office more frequently. The office is headquartered at 2525 North 7th Street, Harrisburg. You must have a securely configured high-speed Internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Parking is located at the building and is free.
• Occasional travel within district operations is required. 
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $66,250.00.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1; or 
• Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or 
• Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or 
• A bachelor's degree in any information technology field; or 
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. 
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply: 

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position. 

Veterans: 

Telecommunications Relay Service (TRS): 

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.