First Quality was founded in 1989 and has grown to be a global privately held company with over 4,000 employees. Its corporate offices are in Great Neck, New York, with manufacturing facilities and offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print and packaging materials), serving institutional and retail markets throughout the world. First Quality focuses on private label and branded product lines.
We are currently seeking a highly skilled Flexible Packaging Field Service Technical Representative to join our team at First Quality Print & Packaging in Anderson, SC who will have a significant impact on customer success and sustainability initiatives. This role is crucial to ensuring the high performance and integration of our flexible packaging solutions across customer sites. The Field Service Technical Representative will be responsible for conducting product qualifications, providing on-site support, troubleshooting, and delivering superior customer service. Additionally, when not in the field, this role requires presence in our own facility to foster team integration, share insights, and collaborate on product improvements. This position is pivotal in maintaining our high standards and exceeding customer expectations. We offer exposure to cutting-edge technology in the flexible packaging sector.
Key Responsibilities:
- Perform product qualifications and trials at customer locations to guarantee our flexible packaging solutions meet tailored customer requirements.
- Offer technical support and troubleshooting for our film products on-site, ensuring swift and effective resolution of any issues.
- Engage directly with customers to comprehend their packaging needs, providing expert advice and tailored solutions.
- Liaise with R&D and production teams, sharing customer feedback and field insights to drive product innovation and improvement.
- Provide comprehensive training to customers on the handling, installation, and maintenance of our products, ensuring optimal performance.
- When not in the field, actively participate in our own facilities to integrate with the team, share knowledge, and contribute to collaborative projects.
- Prepare detailed field service reports, documenting product performance, customer interactions, and technical activities.
- Keep up to date with industry trends, new technologies, and regulatory standards to offer informed recommendations and sustain our competitive advantage.
Qualifications:
- Technical diploma or degree in Engineering, Material Science, Packaging Technology, or a related field.
- 5 years demonstrated experience in a field technician, installation, maintenance or similar role, preferably within the flexible packaging or food and beverage industry.
- In-depth knowledge of packaging materials and processes, with a focus on flexible films.
- Exceptional problem-solving abilities and proficiency in troubleshooting.
- Excellent communication and interpersonal skills, capable of fostering strong customer relationships and effective team collaboration.
- Availability for extensive travel to customer sites, including overnight stays, while maintaining a significant presence in our own facilities. Domestic travel estimated at 30-50%.
- Independent, self-motivated with excellent time management skills.
- A strong commitment to safety, quality, and delivering outstanding customer service.
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.