Post University is seeking a Student Accounts Advocate – Main Campus to join our growing team.
WHY POST?
Post University is a legendary, dynamic, growth-oriented organization of passionate, diverse professionals united in pursuit of life-changing service to countless students. Our “Make It Personal” mission is the driving tenet that shapes all aspects of how we treat students and each other. The Post University’s success story is well positioned to be second to none.
JOB SUMMARY:
The Student Accounts Advocate provides frontline support for students, families, and campus partners regarding student billing, payment processing, and account inquiries. This position plays a key role in delivering excellent customer service while ensuring compliance with institutional policies and federal regulations. This is an on-site role in Waterbury, CT, and is not a remote opportunity.
ESSENTIAL FUNCTIONS
- Serve as the primary point of contact for students and families on issues related to tuition, fees, payment plans, and account balances.
- Provide in-person, phone, and email support regarding billing questions and student payment plan management.
- Process payments and post transactions to student accounts accurately and efficiently.
- Assist all active and inactive students with payment plan set up and troubleshoot issues related to account holds or late fees.
- Collaborate with Financial Aid, Registrar, and other departments to resolve account discrepancies.
- Communicate important deadlines and policy updates in a timely manner.
- Maintain confidentiality of student records in accordance with FERPA.
- Assist with reconciliation and end-of-day cash handling procedures.
- Support special projects, campus events, and peak periods (e.g., start of term, graduation clearance).
- Ensure compliance with institutional policies and applicable state/federal regulations.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS & COMPETENCIES
To perform this job successfully, an individual must perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodation may enable individuals with disabilities to perform essential functions.
Required:
- High school diploma or GED.
- Strong interpersonal and excellent oral and written communication skills.
- Self-starter with the ability to multitask.
- Proficiency with Microsoft Office (Word, Excel, Outlook), internet applications, and database software.
- Strong problem-solving skills with attention to detail, organization, and accuracy.
- Customer service experience, preferably in an educational or financial setting.
- Energetic and goal-driven, strong interest in working in a fast-paced environment.
Preferred:
- Associate’s or Bachelor’s degree and one to two years of customer service experience.
- Experience with higher education student information systems (e.g., CRM, CNS).
- Familiarity with FERPA and basic financial regulations related to student accounts.
Working Conditions:
- Must be available to work on Main Campus at full-time status.
- May require extended hours during peak periods (e.g., registration and billing cycles).
As a member of our Post University team, the individual will share in a 135-year tradition of helping people achieve their personal and professional goals. Located in Waterbury, Connecticut, Post University has a vibrant campus and an excellent online program. The University offers a competitive salary and benefits package that includes medical, dental, 401(k) and tuition benefits.
Interested candidates should forward cover letter, resume, and three references to Post University Associate Experience.
Disclaimer: This opportunity may be withdrawn and/or amended.
Post University is an equal opportunity employer.
At Post, we embrace differences. We thrive on diversity. We believe our distinctions make us better educators, leaders, and simply better in every way possible. We gladly comply with all applicable laws. We do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.
Post University's team members come from various backgrounds, experiences, and expertise. Each perspective helps us collectively evaluate situations from every angle for the best decision-making process available. This is the heart of our culture of continuous improvement, innovation, and collaboration.
800 Country Club Road
P.O. Box 2540
Waterbury, CT 06723
Request Info
© 2025 Post University. Privacy Policy | Terms & Conditions | Site Map