Sr Mgr Customer Program Management - Remote

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

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Job Overview

Sr. Manager, Customer Program Management

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Short Description

Job Overview
Join this exciting and fast paced role in the Digital Data Networks organization building hardware infrastructure components for the large scale hyperscalers, data centers and cloud service providers. The Customer Program Manager (CPM) is a senior and a pivotal role that has high visibility with the customer, and internally with senior executive team, product management, project teams, Sales, FAE, specifically focused on winning critical programs. The CPM will be responsible for:
- Collaborating with Sales and Product Management for developing key customer growth strategies.
- Monitoring customer pulse and translating the voice of customer into the organization
- Acting as one of the primary liaison for all customer contacts, to coordinate and synchronize customer communications, deliverables, and timelines.
- Managing all TE actions and messaging internally and externally

Main Responsibilities:

1. Customer Advocacy
- Frequent engagement with assigned customer(s) and translate their voice into the organization
- Liaison between customer and internal functions (engineering, product management, operations, etc.)
- High level strategy setting with customer
- Track customer schedules, TE schedules, roadmaps and critical deliverables

2. Commercial Team Alignment
- Coordinate with Sales and Product Management for messaging and deliverables to customer, related to pricing, product development, project management, technical deliverables, etc.
- Monitor customer pulse and prioritize what are must-haves to win customer design-ins.
- Monitor commercial impact of TE decisions and/or customer pivots
- Build relationship with key contacts within the customer’s organization.

3. Internal Messaging and Alignment
- Drive regular program readouts to the senior executive team
- Align multiple internal teams towards customer strategy and direction changes
- Back-channel communication internally and externally to facilitate alignment and quick decision making
- Manage and monitor escalations from customer and drive communications internally and externally

4. Tactical Initiatives
- Tackle gaps and roadblocks across the organization as needed
- Drive the pace within the organization to ensure customer expectations are met
- Bridge customer requests with internal functions for speedy resolution
- Pull in the right people at the right time

What your background should look like:

Bachelors degree required, MBA preferred

Background includes experience in:

• Product Management
• Program Management
• Sales or customer facing role
• Engineering or technical

10-15+ years experience that covers:

• Elevated customer facing roles
• Manufacturing knowledge
• Senior leadership communication and awesome presentation skills
• Connector, Cable or adjacent industry is desirable
• Familiarity with AI hyperscalers, data centers, compute, networking, storage applications is a big plus

Competencies

Managing and Measuring Work

Motivating Others

Building Effective Teams

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

• COMPENSATION
  
• Competitive base salary commensurate with experience: $161,400 –$242,200 (subject to change dependent on physical location)
  
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
  
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets