As a Building Management Specialist, you will provide occupants of both Federal Government buildings and privately leased space with safe, secure, clean, and sustainable facilities in which to conduct agency business.
Location of position: Public Buildings Service, Service Centers Division, in any of the locations listed.
We are currently filling multiple vacancies, but additional vacancies may be filled as needed.
Customer Satisfaction:
- Develops and promotes positive working relationships with customer agencies and client personnel, and maintains continuous liaison with building tenants and top management officials of customer agencies and tenants at facilities managed.
- Works closely with other GSA personnel, customer agency personnel and contractors in the planning, design, renovation, construction, alteration, operation, maintenance and repair of assigned buildings.
- Works with tenant agencies, building occupants, contractors, appropriate GSA program experts and other stakeholders to coordinate sustainability-related programs as applicable.
- In response to particular problems and on a recurring basis, gathers information to assess the level of customer satisfaction. Data gathering methods used include tenant satisfaction surveys, agency contact surveys, interviews with agency contacts, tenant meetings, service calls logs, and focus groups.
Contract Administration:
- Manages/Assists the Building Manager with managing the contracting and leasing administration process as needed on behalf of tenant agencies and GSA.
- Evaluates any proposed contract changes and makes recommendations to the Contracting Officer regarding changes in scope of performance standards to improve service delivery and meet customers’ needs, or changes in the site conditions; performs final inspection of completed work against contract requirements and approves or rejects the final product in whole or in part.
Lease Administration:
- Performs pre-occupancy and transition tasks including reviewing space requests; participating in market surveys and design kickoff/acceptance meetings; preparing lessor transition and customer welcome packages; providing past performance information to the LCO for succeeding leases; and perform space condition inspections, key collection for vacated space, and coordinate overtime utility services and payments.
- Collaborates with the lessor’s facility staff to ensure that service levels are delivered as required in the lease.
- Provides contract administration and lease management services to ensure that lessors comply with the scope, terms and conditions of the lease.
- Meets with lessors, property managers and contractors to discuss and potentially resolve complaints or disputes concerning issues such as quality of services delivered, adequacy of maintenance and operation of mechanical systems, custodial services or grounds maintenance.
Building/Facility Management:
- Serves as the Building Manager or Assistant of the day to day operations of a designated building or groups of buildings within the GSA inventory.
- Manages or assists Building Manager with building operations, maintenance, repair, alteration, historic preservation, recycling, concessions, safety, environmental and security in GSA-owned and leased buildings assigned. Promotes and monitors efficient occupant space utilization, energy and water conservation, sustainability and environmental hazards programs, and fire and security protection.
- Manages grounds and exteriors including parking structures and lots, site utilities, landscaping and grounds, snow removal, and exterior building maintenance; assesses the effect of climate and extreme environmental conditions and evaluates the performance of grounds and exterior elements; assesses the need for alterations in grounds and exterior elements; and manage the maintenance and custodial needs of grounds and exterior elements.
- Monitors, or assists in monitoring, information and trends related to facility management technologies and assesses their applicability in assigned buildings; plans for and oversees the acquisition, installation, operation, maintenance, upgrade, and disposition of components supporting facility management technologies.
Project Management:
- Directs and/or coordinates the operation of all construction, alteration and repair projects to minimize or ideally avoid adverse impact to customer agencies. Ensures that customer agencies are aware of the schedule and timing of building related activities that may impact their operation.
Financial Management:
- Participates and/or assists in planning and developing operating budgets and all related Federal Buildings Fund procedures and activities for assigned facilities. Activities include preparation of the annual budget estimates for maintenance, mechanical workloads, utility rate increases; development of overtime and additional services estimates; related equipment, pest control and waste systems; and the cost of minor repairs, and security support. Utilizes agency business performance goals and objectives in the operations of assigned facilities. Consistently provides reliable data that can be used in budget formulation and financial management activities.
- Uses Life Cycle Cost Analysis and Total Cost of Ownership concepts and is fully engaged in development of budgets for building services, repair and alteration, and capital design and construction.
For each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a Federal resume, click here.
The GS-11 salary range starts at $72,553 per year and will vary by location.
The GS-12 salary range starts at $86,962 per year and will vary by location.
Salary by location can be viewed here.
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify at the GS-11: You must have one year of specialized experience equivalent to the GS-9 level in the Federal service; Specialized experience is experience assisting in the management of a multi-level commercial office building (or equivalent non-housing high rise building) consisting of building mechanical system (i.e., HVAC, alarm systems, elevators, etc.). This experience typically includes:
- monitoring occupant space utilization, energy and water conservation, sustainability and environmental hazards programs;
- coordinating alteration and renovation projects;
- gathering information to assess the level of customer satisfaction, i.e., surveys, interviews with tenant contacts, focus groups;
- monitoring real property budgetary and financial data; and,
- administration of repair and/or operation and maintenance contracts.
OR
Education may be substituted for specialized experience if you have a PH.D. or equivalent doctoral degree or have successfully completed three full years of progressively higher level graduate education leading to such a degree or LL.M., if related. To be creditable, such education must demonstrate the knowledge, skills, and abilities necessary to do the work.
OR
Have a combination of qualifying graduate education and specialized experience that when combined together meet the qualification requirement of this position.
To qualify at the GS-12: You must have at least one year of specialized experience equivalent to the GS-11 level in the Federal service. Specialized experience is experience assisting in the management of a multi-level commercial office building (or equivalent non-housing high rise building) consisting of complex building mechanical system (i.e., building automated systems, centralized HVAC, alarm systems, elevators, etc): This experience typically includes:
- monitoring occupant space utilization, energy and water conservation, sustainability and environmental hazards programs;
- directs and coordinates minor alteration and renovation projects;
- maintaining customer satisfaction programs including feedback mechanisms used to evaluate the effectiveness of services provided; and
- managing or monitoring real property budgetary and financial data.
- contract administration and oversight (i.e., janitorial, mechanical, elevator contracts)