Posted Date
10/11/2024
Description
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning & Administration Specialist within PNC's Treasury Management Planning & Strategy organization, you will be based anywhere within the PNC footprint. The Business Experience Planning & Administration Specialist Sr. will be focused on the following activities: • Serve as the liaison and trusted advisor between the Employee Center of Excellence (ECOE) team and the Treasury Management Client Care Strategy team. o Understand current development efforts underway and what will be delivered at upcoming technology releases. o Proactively understand Product Implementation Platform (PIP) roadmap and manage ECOE project plan to ensure effective business readiness efforts. o Partner with training team in developing training materials and communications. o Serve as a consultant to the TM Strategy team to understand business processes and help them gather information for development. o Provide constant feedback to help improve technology release processes o Consult on PIP workflows and process as we continue to expand to new products and functionalities. • Partner with TM product teams and other partners on process improvement efforts. • Take ownership of User Acceptance Testing processes ensuring that teams are knowledgeable around expectations / deadlines. • Monitor training documentation to ensure information is up-to-date and accessible for our users. • Support change management initiatives by thinking innovatively and being an advocate for change, helping to move the entire business of Treasury Management forward through engaging with new process and new technology. • This individual will also be tasked with a variety of alternate tasks to help TM drive and support transformational change. Ideal candidates for this position should have prior Treasury Management experience, project management skills and knowledge of change management processes. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. Job Description Supports one or more business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners. Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives. Defines and obtains data collection, research and reporting activities for assigned line of business initiatives. Analyzes and recommends solutions for key initiatives. Works with key decision makers to ensure cross-business and cross-functional alignment and synergy. Serves as subject matter resource and advocate that implements best practices and learning plans to meet business objectives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Adult Education (Inactive), Change Management, Employee Coaching, Facilitation, Presenting to Groups, Process Improvements, Program Management, Training Needs Assessment, User Experience (UX) Design Competencies Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 – $127,400.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 10/11/2024, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC. *For more information, please click on the following links: Time Away from Work PNC Full-Time Benefits Summary PNC Part-Time Benefits Summary Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!
Salary55,000.00 - 127,400.00 Annual