Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. The Opportunity:
Reporting to the Senior Manager Fulfillment Center Operations, we are looking for an Operations Manager, responsible for inbound or outbound operations. You will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, and the hiring and development of management and hourly teams. You will be hands-on in a startup operation and will build relationships with hourly associates, managers, carrier partners, vendors, other FC teams and different departments in the company. You will manage a team and report to the Senior Operations Manager.
Your Impact:
- Build the initial teams, establishing procedures, metrics and processes
- Lead a team of Area Managers and hourly associates
- Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
- Guide strategic planning and forecasting
- Develop teammates for career progression and learning
- Create a positive team dynamic that encourages all employees in the FC to work
- Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness
What You Bring:
- B.S. or B.A. degree or equivalent additional experience
- 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
- Experience effectively motivating, develop, and manage 50+ employees
- At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment
- Experience with building or improving inventory management, order management, and warehouse management systems and processes
- Strong project management and continuous improvement skills
- Experience using Kaizens, process improvement
Remote work is not permitted in NYC at this time.
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