ZooAmerica Admissions Supervisor

Join the team at ZooAmerica North American Wildlife Park, an AZA-accredited 11-acre, walk-through zoo adjacent to Hersheypark. ZooAmerica is home to more than 200 animals, representing 65 species and 5 regions of North America.

A ZooAmerica Admissions Supervisor maintains accountability for assigned location(s), including ZooAmerica Admissions and Guest Services Counter, Bridge Access Points, and Group Entrance Gate. This position works in a team environment, including with many departments within Hersheypark and ZooAmerica.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Conduct Guest Experience shift meetings with all employees and supervisors, including employees from Animal Care, Education, Security, and Retail, on an as needed basis

• Maintain a clean work area, including organizing the Guest Services work-space, preparing and sweeping all workstations, walkways/pathways, restrooms, recycling areas, and removal of trash and recycling bins when necessary.

• Ensure employees are trained at their assigned location and have proper documentation

• Adhere to Guest Experience standard operating procedures and maintain proficiency in Admissions, Guest Services, Group Sales (pre-purchased and walk-up sales), facilitation of check in for VIP Tours and Birthday Parties, Phone and Radio Etiquette, relay Animal and Zoo-related information

• Communicate with supervisor(s) regarding staffing needs and coordinate a team member’s break schedule to ensure compliance with child labor laws

• Maintain, complete, and audit proper documentation, including opening/closing checklists, training, Group Sales ticket distributions, cashier reconciliation reports, vault reconciliation and complete change requests, update communication book, track inventory

• Conduct the required amount of Internal Audits

• Coach employees and administer disciplinary action when necessary

• Maintain close working relationship with Animal Care and Education teams, and act as a department liaison to Security and Retail

• Provide our guests with exceptional guest service, resolve in-person guest inquiries in a timely manner (including collaborating with other departments when needed), and adhere to department and company service expectations

• Initiate positive guest interactions and maintain a thorough working knowledge of ZooAmerica and Hersheypark guest programs and upsell applicable programs

• Perform other duties as assigned

Qualifications:

• Must be 16 years of age or older on the date of applying

Knowledge, Skills, and Abilities:

• Must be proficient in the use of Microsoft Office and Google Workspace applications

• Must be comfortable with the use of electronic equipment and digital ticketing software

• Must have the ability to effectively communicate nonverbally, verbally, and written, including delivering instructions/directions, and speaking clearly into radios and phones

• Must have the ability to remain alert and vigilant at all times

• Must be able to successfully attend and complete all department training requirements

• Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

• Must have the ability to safeguard confidential information

• Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others

• Must have strong conflict resolution/problem solving skills

• Must be comfortable handling money as well as cashless transactions

Job Demands:

• Must be able to work flexible hours, including mornings, evenings, weekends and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day

• Physical requirements include standing for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance

• Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.

• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.