Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Mission/Purpose of the Job:
Assists in selling of used commercial trucks and trailers by understanding the equipment, developing, and qualifying buyers and getting customers to branches for closing. This position is responsible for delivering quality customer service through existing and emerging online sales tools and finding the right equipment and branch that aligns with their needs. This position reports to the Marketing Manager.
Key Responsibilities/Accountabilities:
- Maintain an organized database with complete details on customer accounts, staying current on all tasks and leads.
- Responsible for properly working accounts and leads provided by Arrow through various marketing platforms, e.g., chat, individual website, social media, inbound phone calls, emails, etc. and transferring them to sales staff across the country via appointment setting or live transfer.
- Maintain a total customer satisfaction focus and provide prospects and customers with accurate and timely information.
- Conduct all business activities and transactions in a highly ethical, moral and legal manner.
- Provide accurate data tracking and feedback to facilitate lead distribution process improvements.
- Some traveling may be required
- Role will service a shift that supports 8am EST and 6pm PST Monday to Friday
- Role could be done remotely or in corporate office in Kansas City, MO.
Critical Competencies:
- Plans and aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
- Personal Effectiveness: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Persuades: Using compelling arguments to gain the support and commitment of others
- Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
- Drive for Results: Consistently achieving results even under tough circumstances
- Interpersonal savvy: Relating openly and comfortably with diverse groups of people
- Technical proficiency: High level understanding of online sales tools and platforms
Essential Educational and/or Training Qualifications and Certificates:
Bachelor's degree preferred
Preferred Experience and Knowledge:
- 2+ years sales experience preferred
- Aptitude for sales
- Knowledge of truck industry helpful
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Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Arrow Truck Sales, part of Volvo Group, is the leading retailer of used medium and heavy duty trucks in North America, with locations throughout the US and Canada. Since 1950, Arrow has built a solid reputation in the trucking industry by providing high-quality, pre-owned vehicles to customers who want to maximize the value of their purchasing dollars.