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It Program Manager

Deputy Assistant Secretary for Information and Technology | Philadelphia, PA

Posted Date 12/13/2024
Description Position located in the Product Delivery Services office of OI&T. Incumbent serves as a Product Manager for one of more products varying in size and complexity. Provides oversight for development, analysis, and/or evaluation procedures for existing and potential products in PDS. Works closely with business Product Owner, IT leadership, and development staff to define and manage product direction, and provides business services in overall management of IT portfolios, products and projects.
The incumbent focuses on the execution of the product lifecycle. For new products, the employee identifies potential products, conducts product research, generates, and prioritizes product requirements, determines product specifications, timetables, market strategies, pricing, release plans and deployment. For existing products responsibilities include change management, implementation of product modernization efforts and delivery of capabilities, through retirement of obsolete functions and ultimate sunsetting of the product.

The incumbent develops and maintains strategic plans, develops methods to monitor and measure risk, compliance and assurance efforts, as well as ensuring that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organizational goals. The incumbent will act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction, and monitor all significant activities so services are delivered effectively.

Incumbent will be responsible for coordinating and managing the overall services provided to a customer end-to-end, performing needs analysis in order to determine opportunities for new and improved business process solutions. Additionally, provide ongoing optimization and problem-solving support, recommendations for possible improvements and upgrades, and conduct import/export reviews for acquiring systems and software. Incumbent will also ensure that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organizational goals.

Incumbent may serve as Certified Contracting Officer's Representative (COR) or Program Manager for a Contract by developing Statements of Work (SOW), understanding of contract clauses based on laws; policy, and procedures contained in Federal Acquisition Regulations (FAR), and other directives. Serves as technical liaison between the contractor and the Principle Control Activity (PCA) ensuring satisfactory performance and timely delivery of products and/or services; provides technical direction/clarification and guidance to contract specifications included in the statement of work.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00am - 4:30pm (40 Hours)
Compressed/Flexible: Authorized
Telework: Yes
Virtual: This is a telework position and will require regular travel to the local office.
Position Description/PD#:IT PROGRAM MANAGER/PD19403A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Required
Travel Required: Occasional travel may be required as needed for this position, as well as regular travel to the local office weekly.
Physical Demands: The work is largely sedentary. May be required to work under stressful conditions, such as long hours, to complete sensitive and urgent work assignments.
Working Conditions: The employee works primarily in an office setting involving everyday risks or discomforts. Normal safety precautions are adequate. Position is a telework position, and will require weekly travel to the local office.

This is not a Bargaining Unit Position.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/20/2024.

Basic Requirement - Individual Occupational Requirement (IOR): This section includes questions about the basic requirements for this vacancy. Carefully read the following descriptions and select ONE statement below that best describes how your experience meets the basic requirements for the IT Program Manager, GS-2210-14. Applicants must meet the basic requirements in the individual occupational requirements to be fully qualified for the specified series and entry grade.

NOTE: The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. Read all responses before making your selection.

BASIC REQUIREMENT: Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/

And

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 grade. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

And

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience leading intake requirements collection and analysis, requirements planning, procurement, design, modification, integration, testing and deployment of IT systems in a heavily customer-facing services environment; experience providing oversight for the development of IT systems test strategies, plans, and scenarios and working with internal and external stakeholders. Provides Program Management with agile teams to execute and create innovative solutions, including the full range of business operations and services in the overall management of IT portfolios, product, products and projects within the Product Development Services.

And

Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume.

The Selective Placement Factor for this position is xperience in management of IT products/projects including modernization of IT products, including having extensive knowledge in VISTA,Commercial Health Information Exchange Knowledge (HIE), and Massachusetts General Hospital Utility Multi-Programming System (MUMPS).

You will be rated on the following Competencies for this position:
  • Information Technology Program Management
  • Oral Communication
  • Problem Solving
  • Project Management
  • Technology Management


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.There is no educational substitution for the GS-14 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment.

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