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Mission Support Specialist

Immigration and Customs Enforcement | Philadelphia, PA

Posted Date 3/11/2025
Description View Common Definitions of terms found in this announcement.

Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations, throughout the United States.

These are non-bargaining unit positions.As a Mission Support Specialist, at full performance level, you will perform the following duties:
  • Provide comprehensive advisory and technical services on substantive organizational functions and work practices.
  • Research, review, analyze, compare and contrast of established policies.
  • Apply a wide range of administrative programs concepts, laws, policies, practices, and analytical/ diagnostic methods and techniques.
  • Compile and report policy related data for review by leadership to impact future policy needs.
You have the opportunity to identify three location preferences within the area of responsibility. Note that multiple duty locations fall within the area of responsibility (AOR) of each SAC office. Please view the duty locations within each SAC AOR here. Your location preferences are NOT guaranteed. The duty locations offered will be based on the needs of the agency. If you decline the duty locations offered during the official job offer, you will be removed from further consideration.

This announcement is open until September 11, 2025. Applicant lists will be pulled 30 days after the opening date. Additional applicant lists will be issued based on the needs of the agency.Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

You qualify for the GS-09 grade level if you possess one (1) year of specialized experience at the GS-07 grade level or equivalent performing duties such as:
  • Providing support to program staff during the development of projects or programs;
  • Assisting with tracking mechanisms to track workflow within the unit using automated systems;
  • Analyzing inquiries and determining what information is required and the possible
    sources for the data requested; OR
Education: A master's or equivalent graduate degree, or two (2) full years of progressively higher level graduate education leading to such a degree, or a LL.B/J.D., if related. Graduate level education must have been from an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work. OR

Combination of Education and Experience: A combination of successfully completed graduate level education beyond the first full year and experience as described above that when combined meets 100% of the requirement. Graduate level education must have been from an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work.

You qualify for the GS-11 grade level if you possess one (1) year of specialized experience at the GS-09 grade level or equivalent performing duties such as:
  • Developing supportable conclusions based on standardized research;
  • Providing technical support and advice to program staff during the development of projects and solving complex issues;
  • Researching and analyzing documents from several sources and studies;
  • Establishing systems and processes to manage internal and external policy development requests and revision to existing methods. OR
Education: A Ph.D. or equivalent doctoral degree, or three (3) full years of progressively higher level graduate education leading to such a degree, or a LL.M., if related. Graduate level education must have been from an accredited college or university and must demonstrate the knowledge, skills, and activities necessary to do the work. OR

Combination of Education and Experience: A combination of successfully completed graduate education beyond the first full two years and experience as described above that when combined meets 100% of the requirement. Graduate level education must have been from an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work.

You qualify for the GS-12 grade level if you possess one (1) year of specialized experience at the GS-11 grade level or equivalent performing duties such as:
  • Performing management advisory services for specific requests related to immediate problems of limited scope.
  • Resolving a moderate range of problems or situations requiring the use of established analytical techniques.
  • Assisting in ensuring the organization's ability to respond to major changes in business models and new technologies.
  • Applying a wide range of administrative programs concepts, laws, policies, practices, and analytical/ diagnostic methods and techniques.
Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Salary61,111.00 - 144,031.00 Annual

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