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Penn State Health - Penn State Health Corporation
Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8:00a - 430p
Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Hybrid, onsite training and 1 day in the office per week
The Financial Application Associate supports the hospital financial assistance program operations with receiving, validating and processing incoming patient applications for financial assistance, including supporting financial statements and required documentation. The Associate is responsible for ensuring that all financial assistance adjustments are posted to patient accounts on a timely basis which supports both the patients and the Revenue Cycle.
MINIMUM QUALIFICATIONS
Medical health insurance knowledge
Medical terminology
Revenue Cycle experience
HS Diploma or higher
Customer service experience (six months previous experience is required)
The Financial Application Associate tasks support the revenue cycle stream for each patient service provided. Accurate processing of financial assistance applications is an essential component to meet the requirements of 501r, benefit the community and is required to maintain PSHMC’s status as a non-profit organization under 501(c)(3).
Complexities of this position include:
· Possess critical thinking skills and ability to analyze data needed to complete the financial assistance process
· In-depth understanding of the legalities of healthcare including but not limited to understanding debt collection trade practices, the Federal Fair Debt Collection Practices Act, Act 6 and Act 44.
· Possess excellent working knowledge and understanding of policies, system capabilities and department resources.
· Ability to maintain a calm, compassionate demeanor when assisting frustrated, angry or upset patients.
· Possess excellent written and verbal communication.
· Partner with Revenue Integrity and PFS staff to work patient follow-up accounts.
· Account collection and resolution.
Failure to correctly identify these components leads to the following down-stream adverse impacts:
· Failure to comply with the 501r Federal regulation can result in the loss of the non-profit status under 501(c)(3) for PSHMC.
· Failure to process financial assistance applications or respond to patient inquires in a timely manner can result in lost revenue for the Institution (in hundreds of thousands to millions of dollars.)
· Failure to process financial assistance applications or respond to patient inquires in a timely manner can result in a negative patient financial experience as well as a potential loss of revenue.
· HIPAA breach via release of PHI to unauthorized party.
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
- Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
WHY PENN STATE HEALTH CORPORATION?
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
Union: Non Bargained
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