Lead Medical Support Assistant

Major duties and responsibilities include, but not limited to:

• Monitors MSA Staff to assist with evaluation and ensure following facility policy/procedure
• Monitors staff to ensure adherence to VHA Directives 1230 and 1232 for scheduling and consult management in their entirety
• Ensure accurate and timely scheduling of appointments by facility schedulers (MSA and Non-MSA staff).
• Generates reports from VSSC and other scheduling resources
• Monitors various reports to ensure performance measures are met, including but not limited to test and deceased report, RTC order report, patient centered scheduling, consult management, clinic availability action report, encounter action required report, VA on-line scheduling report.
• Prepares monthly Access Committee reports and obtains Chief, HAS concurrence prior to submission.
• Assists MSA Supervisors with completion of daily and monthly scheduling audits.
• Provides statistics related to MSA functions to Chief, HAS as requested in a timely and accurate manner.
• Completes daily, weekly, and monthly reports for MSA functions in the Medical Center and CBOC locations.
• Responsible for coordination of activities with MSA Supervisors to ensure workflow and workload are processed timely.
• Provides input to Supervisory MSA staff for performance review for 3-6 GS level MSAs.
• Performs other duties as required.
• The position is primarily located Johnstown but may require travel to Indiana Community Based Outpatient Clinic.

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
  • Education: One year above high school; OR,
  • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
• Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.
• Certification: None.

1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
2. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
4. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
5. Ability to provide staff development and training.
6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.