SUMMARY
Reception/Admin Asst position will require the ability to stay motivated and aggressive throughout the entire shift. Administrative task oriented while interacting with customers in a positive manner on a daily basis.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Front Office Administrative Staff Job Description
· Greet people that enter the showroom and match them with staff or show them the product, set an appointment if no sales staff is available
· Answer incoming calls and set sales appointments using our script
o Schedule appointment
o Email and call to confirm appointment
o Review performance results for sales closing percentages, demo rate, number of 1 legs, etc.
o Update LP
· Transfer calls when staff available and send email to staff if unavailable for calls
· Take calls for service department and other offices in the building and forward to the individual, if our service staff is unavailable email the service staff & communication specialist and note LP
· Attend open house as needed for support and traffic flow
· Collect and distribute mail and packages ingoing and outgoing
· Mail out warranties/post cards
· Encourage the sales staff and praise their sales
· Update LP on all customer contacts
· Sign all visitors into log
· Transfer all non-sales appointment calls to appropriate department
· Accurately enter all customer information into company CRM
· Generate referrals/reviews via phone calls to current customers
Customer Service & Sales Co-Ordination
· Ensuring that customers are treated with an excellent experience for inquires, questions, order status, service requests and helping the office team as needed.
Qualifications
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
· Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
· Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
About Us
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO), including Vacation, Personal, and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.