GSOC Operator

Qurate Retail Group (QVC/HSN) | West Chester, PA,

Posted Date 1/26/2023


This schedule is 7am to 7pm OR 7pm to 7 am with rotating days off (2 day rotating shift)

The Opportunity:

The GSOC Operator, under the guidance of the GSOC Assistant Security Manager, monitors the security of team members, guests, facilities and properties. The GSOC Operator will monitor all QRG headquarter campuses, fulfillment centers, contact centers, remote offices and international markets across all QRG brands. The GSOC will analyze data and escalate to QRG stakeholders, as appropriate, any adverse situations that affect business operations and the safety and security of QRG team members globally. You will work onsite and report to the GSOC Assistant Security Manager.

You will work onsite for this position and report to the GSOC manager.

Who We Are:

The Global Security Operations Center (GSOC), located in West Chester PA, is the center for the monitoring and analysis of risk affecting Qurate Retail Group (QRG) global operations. The GSOC supports the protection of team members and corporate infrastructure providing the business communications and updates. The GSOC Operator provides exceptional customer service, professional response to emergency situations and displays the values set forth by the CREWS Global Security Organization.

Your Impact:

  • Monitor and investigate alarm activity across global locations to dispatch appropriate security response teams and stakeholders. Write, escalate and distribute incident reports. Assess open-source information that can be used to develop intelligence and risk reports.
  • Use and understand the Incident Commander Program to manage incidents and events. Convey important information in a concise and accurate manner to senior management and stakeholders to inform leaders of potential business interruption and life safety concerns. Use command center resources (video wall, mass notification tools, set up conference bridges, ISOS Travel Tracker, badge/alarm activity screens, CCTV) to include Intrusion Detection and fire protection systems.
  • Help with metric report development using multiple applications, including Microsoft Office, the access control system and visitor management system. Monitor alarm volume activity (alarm abatement) to identify hardware issues and resolutions. Report security system issues and malfunctions to ensure response and corrective action.
  • Partner with QRG stakeholders in IT/Data Center, Cyber Security, Data Privacy, Ethics and Compliance, Environmental Health & Safety, Global Security Investigations, Team Member Relations, Legal, Global Crisis Management, Global Business Continuity, Broadcast & Engineering, Talent Service Center teams. Also, coordinate with public agencies to address incidents and events at QRG locations.
  • Be the primary resource during crisis events and incident escalation. Assess latest and developing information to adequately determine what group or teams are required to manage business interruptions.
  • Support and monitor mission critical events. Dispatch security resources to respond to medical emergencies and other security events. Monitor global travel security events globally that have the potential to affect QRG global business travelers and their safety.

What You Bring:

  • Good working knowledge of Word, Excel, and Power Point
  • Access Control/Video Surveillance System experience
  • Experience with International SOS resources such as Travel Tracker
  • Answer internal and external calls
  • Experience conducting analysis
  • Comfortable with the latest technology
  • Must be willing to work during mission-critical events to support a 24/7/365 Operation
  • Must have a valid Driver's License
  • AED/CPR/First Aid Certified (or ability to obtain within 6 months of employment
  • Work flexible schedule to include nights, weekends and holidays
  • Minimum Education: Associate degree (2 yrs.) in Criminal Justice, Business Administration or other relevant field or equivalent experience

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