Hershey Entertainment & Resorts | PA,

Posted Date 2/12/2024

This position is responsible for providing all Hotel guests with the finest in hospitality and service, exemplifying the warmth and gracious atmosphere of The Hotel Hershey and staff.

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

  • Greeting guests and assisting with luggage upon arrival and departure.

  • Providing guests with valet parking and safe transport

  • Receiving room key and passport from the front desk and escorting the guest to the room assigned

  • Securing guest luggage in check-in room

  • Learning room types, floor plans, and guests' amenities

  • Responding to all guest inquiries in a professional, service-oriented manner to promote hotel services and in-house facilities

  • Inspecting the room for items left behind

  • Delivering items to guest rooms as requested

  • Attending meetings relating to position

  • Demonstrating a working knowledge of all safety and security procedures

  • Securing guest coats at coat check locations.

  • Performing all other duties as may be assigned


  • Must be at least 18 years of age or older.

  • Valid PA driver's license and verified good driving record.

Knowledge, Skills, and Abilities:

  • Friendly, outgoing, customer service oriented personality. Previous work experience helpful.

  • Must meet appearance standards and maintain hospitality standards.

  • Ability to communicate in English, both oral and written.

Job Demands:

  • This is a seasonal position available for the summer beginning April/May. The working schedule for this position may include days, evenings, weekends, and holidays based on operational needs.

  • Must be able to lift up to 50 pounds.

  • Ability to stand, walk, lift and bend for majority of shift. Ability to work in varying temperatures.

  • This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

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