Information Technology Generalist 1
Commonwealth of PA
Dauphin County, PA
The Health and Human Services (HHS) IT Delivery Center provides end to end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA).
Do you like helping others? The Health and Human Services Delivery Center Desktop Tier 3 Engineering unit needs you. We are a seeking a motivated, IT Experienced, Tech with excellent communication and interpersonal skills to provide Tier 3 Technical Support to our Delivery Centers.
IMPORTANT: YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS AND RECEIVE A SCORE. YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY. ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID.
Work Hours: 8:00 am - 4:30 pm; Monday - Friday; 1 hour lunch
We are looking for a competent IT professional to provide fast and useful technical assistance on computer systems and peripherals . You will answer queries on basic technical issues and offer advice to solve them. An excellent Service desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Also this position, working independently and/or as part of a team, is responsible for incident tickets in Service Now, testing application access and investigating problems to determine root cause.
PA residency requirement
– For more information on ways to meet PA residency requirements, follow the
and click on Residency
Minimum Experience and Training Requirements:
One year as an Information Technology Trainee or Information Technology Technician;
one year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field;
three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services;
an equivalent combination of experience and training.
Based on your answers to the supplemental application questions regarding education, you may be instructed to upload a copy of your college transcripts to your application. Unofficial transcripts are acceptable.
Must be able to perform essential job functions
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to
and click the Veterans' Preference tab or contact us at
Telecommunications Relay Service (TRS)
: 711 (hearing and speech disabilities or other individuals)
The Commonwealth of Pennsylvania is proud to be an equal opportunity employer supporting workplace diversity.
Score valid for this specific posting only
Score based on information reported on application and supplemental questions
Provide complete and accurate information or:
score may be lower than deserved
application processing may be delayed
disqualification may result
May only test
under this announcement
Email notice of test results provided
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