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Information Technology Specialist (Systems Administration/Customer Support)

Internal Revenue Service | Scranton, PA

Posted Date 6/10/2024
Description Positions under this announcement are being filled using a Direct Hire Authority (DHA). For information on the Recruitment Incentive please reference the Additional Information section of this announcement.

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.govWHAT IS THE CRIMINAL INVESTIGATION (CI) DIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Systems Administration
Systems Administration/Customer Support

The following are the duties of this position at the full working level.

Information Technology Specialist (Systems Administration)

Review proposed new systems, networks, and software designs for potential security risks, develop and implement migration strategies or countermeasures, and resolve integration issues related to the implementation of new systems within the existing infrastructure.

Generate and run simulation models for future applications and evaluate and verify impacts on the current and planned CI enterprise IT architecture.

Develop and implement a national plan for installing new products or equipment, resolving installation problems, and maintaining server integrity and availability, including planning for continuity of operations during the deployment of new server technology.

Computer Operations Administrator (COA)

Develop and implement migration strategies including planning for continuity of operations during the deployment of new server technology.

Generate and run simulation models for future applications, and evaluate and verify impacts on the current and planned enterprise IT architecture.

Develop and present plans for integrating new server technology into existing architecture.

Plan and coordinate the installation, configuration, maintenance, and upgrade of enterprise management software and related enterprise-level changes to the systems infrastructure.

Plan, implement, and manage problem management systems designed to effectively recognize, report, track, and resolve problems; and evaluate the feasibility of adapting new methods to enhance customer satisfaction.

Senior Computer Specialist - Criminal Investigation (CI) Hotline

Provides guidance and assistance on the entire range of technical issues.

Independently, or as a team leader, undertakes technically complex projects/studies for Criminal
Investigation requiring coordination across functional lines Service wide and overseas.

Serves as a technical lead/contact providing assistance to customers on multi-user systems and/or client
server applications. Identifies and analyzes trends in systemic and software applications problems, advises
on various methods of improving application usability, documentation, implementation plans, and customer
educationFederal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement OR time of referral:

QUALIFICATION REQUIREMENTS: BASIC REQUIREMENTS ALL GRADES:
Experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving.



GS-13 LEVEL:
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

GS-14 LEVEL:
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.




For more information on qualifications please refer to OPM's Qualifications Standards.For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.
Salary103,409.00 - 191,900.00 Annual

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