Attendant Lead, Retail

Great Wolf Lodge | Scotrun, PA

Posted Date 2/22/2021

At Great Wolf, the Gift Shop Lead is a key role to ensure the smooth operation of the retail outlet and overall positive experience for guests. The Gift Shop Lead is the expert for escalations, resolves guest issues, and communicates with management regarding operations and personnel.

Essential Duties & Responsibilities

  • Trains new employees and provides continued training for current employees
  • Handles customer escalations to ensure satisfactory resolution
  • Assists retail management with personnel related actions including: feedback, discipline, investigations, staffing, and scheduling
  • Audits register transactions and investigates/escalates discrepancies as necessary
  • Communicates with guests to assist in purchasing decisions
  • Provides outstanding customer service and engages in suggestive selling
  • Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
  • Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
  • Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
  • Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service
  • Assists in other retail outlets as needed

Basic Qualifications & Skills

  • Some High School education or equivalent
  • Previous experience in retail environment and processing customer transactions
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits

  • High School Diploma
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills
  • Enthusiastic and energetic

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time
  • Able to bend, stretch, and twist

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