Assistant Restaurant Manager - Trevi 5, The Hotel Hershey

Hershey Entertainment & Resorts | Hershey, PA

Posted Date 2/12/2024

The Assistant Restaurant Manager will be responsible for assisting in the management and administration of food and beverage operations in a fast-paced, high-volume, casual dining environment at the assigned restaurant. This position will proactively monitor guest service and hospitality standards to AAA 4 & 5 Diamond/Mobil star levels.

Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also all includes Medical, Dental, and Vision coverage beginning the first day of the next month, 401K Contribution, paid time off, and so much more!

Job Duties (Items marked with an asterisk are essential functions of this position):

  • Provide hands-on leadership on the floor, monitoring service, guest satisfaction, and the correct flow of service in the restaurant. Participate in the Manager on Duty (M.O.D.) program.*

  • Interview, hire, train, schedule, and motivate staff. Ensure staff is knowledgeable about all products available to our guests and can effectively sell them.*

  • Oversee dining reservations. Conduct effective daily pre-service lineups and provide staff with relevant information that will best allow them to deliver the best possible experience to our guests.*

  • Assist the Restaurant Manager with forecasting, scheduling, and controlling labor and expenses while ensuring a safe and sanitary work environment. Collaborate with the Restaurant Manager and F&B Director to discuss menus, service, marketing strategies, and guest comments/concerns, and recommend improvements.*

  • Ensure that the staff is being provided with the necessary tools that will help them succeed in delivering excellent service to our guests within the parameters of the budget.*

  • Complete all payroll and revenue reports as required on their shift.*

  • Perform other duties as assigned.


  • Minimum of 3 years of related experience.

  • Industry Experience - Full-Service Restaurant

  • 18 years of age or older.

  • Must have a valid Drivers' License

  • Completion of high school or GED

  • Post-Employment - ServSafe and TiPS Certification. Must obtain certifications as a condition of continued employment.

Knowledge, Skills, and Abilities:

  • Thorough knowledge of food and beverage service.

  • The ability to prepare staff schedules in a unionized environment allows for appropriate service while controlling labor costs and overtime.

  • The ability to understand all menu items offered with an expert knowledge of wine, spirits, and mixology.

  • Operate the department under the laws set forth by the Pennsylvania Liquor Control Board.

  • The ability to use a computer system for Point of Sale (guest check: ordering, printing, and closing) as well as shift reports.

Job Demands:

While performing the duties of this job, the employee is required to:

  • Reaching Forward Frequent (34-66%)

  • Lifting Frequent (34-66%) (35lbs maximum weight)

  • Reaching Overhead Frequent (34-66%)

  • Bending Frequent (34-66%)

  • Standing Constant (>67%)

  • Walking Constant (>67%)

  • Must be able to speak and read the English language.

  • Schedule will vary according to operating needs, but will include days, evenings, weekends, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

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