Concierge - Hershey Lodge

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for responding to guest requests for services and information and coordinating special projects.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Create memories for our guests in many ways: (1) Custom birthday cards, amenities, and friendly interactions. (2) Greeting, directing, and providing information concerning area events and attractions. (3) Receiving, ordering and fulfilling amenity requests such as flowers, cakes, candy, room deliveries.*

• Coordinate transportation requests and dispatching our driver team*

• Prepare, inspect rooms for, and check in VIP/Platinum guests*

• Sell tickets to Hersheypark and Zoo America*

• Create baby-sitting reservations, arranging the sitters and logging all required compliance information*

• Assist with special projects

• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older

• Two years guest service experience

Knowledge, Skills, and Abilities:

• Proven employee/guest relations, communication, problem solving, and organization skills.

• Ability to speak, read, and write English language

• Keyboarding skills and PC familiarity

• Cash handling experience

• Professional image representative of property image

Job Demands:

• Work area requires the ability to adjust to seasonal temperature changes and noise.

• Physical requirements include standing up to 100% of shift and communicating clearly.

• Schedule will vary according to operational needs; shifts are between 6am to midnight with weekends and holidays required

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer